Customer Service Representative

1 week ago


Oakville, Ontario, Canada Tim Hortons Full time
Job Summary

We are seeking a Customer Service Representative to join our team at Tim Hortons. As a key member of our front-line staff, you will be responsible for providing exceptional customer service, ensuring that every guest leaves the restaurant feeling valued and satisfied.

Key Responsibilities
  • Food Preparation and Presentation: Prepare and serve food and beverages to customers in a fast-paced environment. Package take-out orders and ensure that all food items are presented in an appealing manner.
  • Customer Service: Provide prompt and courteous service to all customers, answering questions and resolving issues in a professional and friendly manner.
  • Cash Handling and Point-of-Sale Operations: Process cash and credit transactions accurately and efficiently, handling cash, operating a point-of-sale system, and maintaining a clean and organized workspace.
  • Teamwork and Communication: Work collaboratively with other team members to maintain a clean, safe, and efficient work environment. Communicate effectively with colleagues and management to ensure smooth operations.
Requirements
  • Education: No degree, certificate, or diploma is required for this position.
  • Experience: 7 months to less than 1 year of experience in a related field is preferred.
  • Skills and Qualifications: Ability to work in a fast-paced environment, strong communication and interpersonal skills, ability to multitask and prioritize tasks, basic math skills, and proficiency in using a point-of-sale system.
What We Offer
  • Competitive Salary: $30,000 - $35,000 per year, based on location and experience.
  • Benefits: Health, dental, and vision insurance, paid time off, and opportunities for career advancement.
  • Work Environment: A fast-paced, dynamic work environment with a focus on teamwork and customer satisfaction.
About Us

Tim Hortons is a leading quick-service restaurant chain with a long history of innovation and customer satisfaction. Our restaurants are committed to providing high-quality food and beverages, as well as exceptional customer service.



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