Technical Support Specialist
1 month ago
CB Canada is seeking a highly motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to customers via phone, email, and chat in French and English.
- Key Responsibilities:
- Provide technical support to customers via phone, email, and chat
- Respond to access requests, software updates, password resets, and external laptop connections
- Manage the creation, resolution, and follow-up of tickets
Requirements:
- Experience or studies in Technical Support
- Ability to speak, read, write, and understand French and English (fully bilingual)
- Experience in a call centre environment
- Ability to work days, evenings, and overnights (24/7 rotational schedule)
What We Offer:
- Free training to upgrade your skills, including a free college tuition program
- Medical, dental, vision, and 401k benefits
- Weekly pay with direct deposit
- 24/7 Manpower customer care support
- Dedicated Career Partner to help you achieve your career goals
Why Choose CB Canada?
- Voted #1 best places to work by Glassdoor 2021
- Commitment to creating a welcoming, fair, and inclusive environment
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