Technical Support Specialist

1 month ago


Fredericton, New Brunswick, Canada CB Canada Full time
Technical Support Specialist

CB Canada is seeking a highly motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to customers via phone, email, and chat in French and English.

  • Key Responsibilities:
  • Provide technical support to customers via phone, email, and chat
  • Respond to access requests, software updates, password resets, and external laptop connections
  • Manage the creation, resolution, and follow-up of tickets

Requirements:

  • Experience or studies in Technical Support
  • Ability to speak, read, write, and understand French and English (fully bilingual)
  • Experience in a call centre environment
  • Ability to work days, evenings, and overnights (24/7 rotational schedule)

What We Offer:

  • Free training to upgrade your skills, including a free college tuition program
  • Medical, dental, vision, and 401k benefits
  • Weekly pay with direct deposit
  • 24/7 Manpower customer care support
  • Dedicated Career Partner to help you achieve your career goals

Why Choose CB Canada?

  • Voted #1 best places to work by Glassdoor 2021
  • Commitment to creating a welcoming, fair, and inclusive environment


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