Technical Support Specialist
6 days ago
Komatsu is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our global support team, you will be responsible for providing expert technical service assistance to our customers and distributors worldwide.
Key Responsibilities- Provide second-tier quality technical support to customers when field support is not available or cannot resolve customer technical questions or concerns.
- Ensure customers are provided with technical data as needed to support the troubleshooting, repair, and maintenance of both new and rebuilt equipment.
- Assist engineering, sales, and product management teams in the development of customer specifications when preparing specific machine proposals.
- Assist in the creation of capital equipment product priority parts listings.
- Report any EHS concerns, including product-related issues.
- Provide technical training to customers and service regions on proper operation, maintenance, and troubleshooting practices.
- Provide technical support to end-users, operators, and regional/dealer service personnel in cases of complex technical issues.
- Provide relevant feedback to the factory to enable improvements to the equipment or its operation.
- Assist in compiling accurate data to process warranty claims and engineering machine improvements.
- Review spare parts recommendations and develop accuracy of Machine Life Operating Costs (MLOC).
- Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the respective factories.
- Assist operations with field-testing and trials of new products and updated components to ensure proper and safe operation.
- Perform equipment demonstrations in a safe manner.
- Assist in the training of distributors/dealers as applicable.
- Complete accurate time records, technical reports, failure reports, and parts lists as applicable.
- Technical certification or diploma in heavy equipment mechanic/fitter or similar.
- Technical certification in electrical technology with certification to work on high voltage (309A and 442A).
- Dual Trade certificate and experience with Battery Electric Vehicles highly desired.
- 7 years of extensive experience with underground mining equipment, specifically underground drills and/or bolters, is an asset.
- Demonstrated ability in key aspects of technical troubleshooting and life cycle management reporting.
- Knowledge of hydraulics and electrical systems.
- Ability to read and interpret equipment schematics.
- Strong diagnostic and problem-solving skills.
- Ability to facilitate technical training and impart detailed information.
- Ability to work in a team environment.
- Written and verbal communication skills.
- Flexible, self-motivated, and driven to achieve customer satisfaction goals and targets.
- Good computer literacy.
- Ability to work varied shift schedules in an underground environment when required.
- Ability to travel as required with a valid passport and driver's license.
- Bilingualism with English proficiency is required.
-
IT Support Specialist
6 days ago
Sudbury, Ontario, Canada Ontario Aboriginal Housing Support Services Full timeJob SummaryWe are seeking a highly skilled and motivated IT Support Specialist to join our team at Ontario Aboriginal Housing Support Services. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our staff and clients, ensuring the smooth operation of our computer systems and networks.Key...
-
IT Support Specialist
6 days ago
Sudbury, Ontario, Canada Ontario Aboriginal Housing Support Services Full timeJob SummaryWe are seeking a highly skilled and motivated IT Support Specialist to join our team at Ontario Aboriginal Housing Support Services. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our staff and clients, ensuring the smooth operation of our computer systems and networks.Key...
-
Technical Support Specialist
2 weeks ago
Sudbury, Ontario, Canada StaffStat, Inc. Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at StaffStat, Inc. as a Help Desk Technical Agent.Key ResponsibilitiesProvide exceptional technical support to users, resolving computer issues and implementing solutions.Conduct thorough research to identify and resolve complex technical problems.Develop and deliver...
-
Technical Support Specialist
1 week ago
Sudbury, Ontario, Canada StaffStat, Inc. Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at StaffStat, Inc. as a User Support Analyst. In this role, you will be responsible for providing top-notch technical support to our clients, ensuring their computer systems and networks are running smoothly.Key ResponsibilitiesTechnical Support: Respond to user...
-
Technical Support Specialist
4 weeks ago
Sudbury, Ontario, Canada StaffStat, Inc. Full timeJob OverviewWe are seeking a dedicated Technical Support Specialist to assist users encountering challenges with their computer systems. This is a permanent position that requires a commitment of 37.5 hours per week and proficiency in English.Key ResponsibilitiesAddress user issues related to computer functionality.Refer to user manuals, technical...
-
Technical Support Specialist
4 weeks ago
Sudbury, Ontario, Canada StaffStat, Inc. Full timeTechnical Support SpecialistEmployment Type: PermanentWork Schedule: Full-time, 37.5 hours per weekEducation Required: College/CEGEPExperience Level: 1-2 yearsWork EnvironmentOffice-based settingKey ResponsibilitiesAssist users with technical issues related to computersInvestigate and implement effective solutionsConduct user training sessionsMaintain a log...
-
Technical Support Specialist
4 weeks ago
Sudbury, Ontario, Canada StaffStat, Inc. Full timeJob OverviewWe are seeking a dedicated Technical Support Specialist to assist users encountering challenges with their computer systems. This role is essential in ensuring smooth operations and enhancing user experience.Employment DetailsEmployment Duration: PermanentWorking Language: EnglishWork Hours: 37.5 hours per weekEducational...
-
Technical Support Specialist
11 hours ago
Sudbury, Ontario, Canada Komatsu Full timeJob OverviewWe are seeking a highly skilled Factory Technical Support Specialist to join our team at Komatsu. As a key member of our global support team, you will be responsible for providing expert technical service assistance to our customers and distributors worldwide.Key ResponsibilitiesProvide second-tier quality technical support to customers when...
-
Technical Support Specialist
8 hours ago
Sudbury, Ontario, Canada Komatsu Full timeJob OverviewWe are seeking a highly skilled Factory Technical Support Specialist to join our team at Komatsu. As a key member of our global support team, you will be responsible for providing expert technical service assistance to our customers and distributors worldwide.Key ResponsibilitiesProvide second-tier quality technical support to customers when...
-
Technical Support Specialist
4 weeks ago
Sudbury, Ontario, Canada StaffStat, Inc. Full timeJob OverviewAs a Technical Support Specialist at StaffStat, Inc., you will play a crucial role in assisting users with their technical challenges. Your expertise will help ensure a seamless experience for our clients.Employment DetailsEmployment Duration: PermanentWorking Language: EnglishWeekly Hours: 37.5 hoursQualificationsEducation:...
-
Sudbury, Ontario, Canada Komatsu Full timeJob Overview Are you experienced in the maintenance and operation of mobile mining machinery? Do you have a passion for global travel to assist customers and distributors with the commissioning of underground hard rock products? If so, this position may be a perfect fit for you. Reporting to the Global Product Support & Reliability Manager, Komatsu is...
-
Sudbury, Ontario, Canada Komatsu Full timeJob Overview Are you skilled in the maintenance and operation of mobile mining machinery? Do you have a passion for traveling internationally to assist customers and distributors with the commissioning of underground hard rock products? If so, this position may be the perfect fit for you. Reporting to the Global Product Support & Reliability Manager,...
-
Deafblind Support Specialist
9 hours ago
Sudbury, Ontario, Canada Sensity Deafblind and Sensory Support Network of Canada Full time{"title": "Deafblind Support Specialist", "description": "Support Individuals with Dual Sensory ImpairmentSensity Deafblind and Sensory Support Network of Canada is seeking a Deafblind Support Specialist to join our team in Sudbury, ON.The successful candidate will support individuals who are living with dual sensory impairment, enabling them to live...
-
Deafblind Support Specialist
6 hours ago
Sudbury, Ontario, Canada Sensity Deafblind and Sensory Support Network of Canada Full time{"title": "Deafblind Support Specialist", "description": "Support Individuals with Dual Sensory ImpairmentSensity Deafblind and Sensory Support Network of Canada is seeking a Deafblind Support Specialist to join our team in Sudbury, ON.The successful candidate will support individuals who are living with dual sensory impairment, enabling them to live...
-
Automation Technical Sales Specialist
8 hours ago
Sudbury, Ontario, Canada Westburne Full timeJob Title: Automation Technical Sales SpecialistWestburne is a leading provider of energy solutions, renewables, lighting, wire & cable, automation, and connected network solutions. We are seeking an experienced Automation Technical Sales Specialist to join our team.Key Responsibilities:Represent the Rockwell Automation portfolio of products and services to...
-
Technical Support Specialist
4 weeks ago
Sudbury, Ontario, Canada StaffStat, Inc. Full timePosition OverviewWe are seeking a dedicated Technical Support Analyst to join our team at StaffStat, Inc.. This is a permanent role that requires a commitment of 37.5 hours per week.QualificationsEducation: College/CEGEPExperience: 1-2 years in a similar roleWork EnvironmentThe position is based in an office setting, providing a collaborative atmosphere for...
-
Support Specialist for Deafblind Individuals
1 week ago
Sudbury, Ontario, Canada Sensity Deafblind and Sensory Support Network of Canada Full timeJob SummarySensity Deafblind and Sensory Support Network of Canada is seeking a Support Specialist to join our team in Sudbury, ON. As a Support Specialist, you will play a vital role in supporting individuals who are deafblind, enabling them to live independently and participate fully in their communities.Key ResponsibilitiesSupport Communication and Daily...
-
Support Specialist for Deafblind Individuals
6 days ago
Sudbury, Ontario, Canada Sensity Deafblind and Sensory Support Network of Canada Full timeJob SummarySensity Deafblind and Sensory Support Network of Canada is seeking a Support Specialist to join our team in Sudbury, ON. As a Support Specialist, you will play a vital role in supporting individuals who are deafblind, enabling them to live independently and participate fully in their communities.Key ResponsibilitiesSupport Communication and Daily...
-
Technical Support Specialist
4 weeks ago
Sudbury, Ontario, Canada StaffStat, Inc. Full timePosition OverviewWe are seeking a dedicated Technical Support Analyst to join our team at StaffStat, Inc.. This is a permanent role requiring a commitment of 37.5 hours per week.QualificationsEducation: College/CEGEPExperience: 1-2 years in a relevant fieldWork EnvironmentThe position is based in an office setting, conducive to collaborative...
-
Automation Technical Sales Specialist
7 hours ago
Sudbury, Ontario, Canada Westburne Full timeJob SummaryWe are seeking a highly skilled Automation Technical Sales Specialist to join our team at Westburne. As a key member of our sales team, you will be responsible for promoting and selling Rockwell Automation Controllers, HMI's and software to our customers in Northern Ontario.Key ResponsibilitiesDevelop and execute an annual strategic business plan...
