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Technical Support Specialist

3 months ago

Sudbury, Ontario, Canada StaffStat, Inc. Full time
Position Overview

We are seeking a dedicated Technical Support Analyst to join our team at StaffStat, Inc.. This is a permanent role requiring a commitment of 37.5 hours per week.

Qualifications
  • Education: College/CEGEP
  • Experience: 1-2 years in a relevant field
Work Environment

The position is based in an office setting, conducive to collaborative problem-solving.

Key Responsibilities
  • Assist users in resolving computer-related issues
  • Research and implement effective solutions
  • Provide training to users on system functionalities
  • Maintain a comprehensive log of problems encountered
  • Oversee the activities of other support personnel
  • Deliver network support as needed
  • Conduct operations related to web servers
  • Ensure exceptional customer service is provided
Required Experience

Experience in a call center environment is essential.

Work Conditions
  • Fast-paced environment with strict deadlines
  • High attention to detail is crucial
  • Ability to sit for extended periods
Desired Skills
  • Client-focused approach
  • Excellent communication abilities
  • Team-oriented with strong time management skills
  • Proactive and self-motivated
Benefits
  • Comprehensive dental and health care plans
  • Disability and vision care benefits
  • Life insurance coverage
  • Generous paid time off policy