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Technical Support Specialist

2 months ago

Sudbury, Ontario, Canada StaffStat, Inc. Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at StaffStat, Inc. as a Help Desk Technical Agent.

Key Responsibilities
  • Provide exceptional technical support to users, resolving computer issues and implementing solutions.
  • Conduct thorough research to identify and resolve complex technical problems.
  • Develop and deliver user training programs to enhance technical skills.
  • Maintain accurate problem logs to track and analyze technical issues.
  • Supervise and mentor junior support staff to ensure high-quality service delivery.
  • Collaborate with the IT team to provide network support and perform web-server operations.
  • Deliver outstanding customer service, ensuring a positive experience for all users.
Requirements
  • 1-2 years of experience in a call center environment.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment with tight deadlines.
  • Attention to detail and ability to multitask.
  • Strong initiative and problem-solving skills.
Benefits
  • Competitive salary and benefits package.
  • Dental and health care plans.
  • Disability and vision care benefits.
  • Life insurance included.
  • Generous paid time off.