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E-Commerce Coordinator

2 months ago

Mississauga, Ontario, Canada Hisense Canada Co. Full time
About the Role

We are seeking an experienced E-Commerce Coordinator to join our team at Hisense Canada Co. in Mississauga, ON. As an E-Commerce Coordinator, you will play a crucial role in managing our online presence and ensuring seamless customer experiences.

Key Responsibilities

Product Listing Management:

  • Assist in creating and updating product listings on Amazon, ensuring accurate and compelling product descriptions, images, and keywords to maximize visibility and conversion rates.
  • Coordinate with internal teams or suppliers to gather product information, images, and specifications for listing creation and optimization.
  • Monitor product listings for accuracy, completeness, and compliance with Amazon's guidelines and policies, making updates as necessary.

Inventory and Order Management:

  • Support inventory management efforts by monitoring stock levels, forecasting demand, and coordinating replenishment orders to ensure adequate inventory availability on Amazon.
  • Work closely with fulfillment partners or internal teams to manage order fulfillment processes, including order processing, shipping, and tracking.
  • Address any issues related to order fulfillment, shipping delays, or inventory discrepancies promptly to minimize impact on customer experience and sales.

Performance Monitoring and Analysis:

  • Assist in monitoring key performance indicators (KPIs) related to Amazon sales, traffic, conversion rates, and customer feedback.
  • Help generate reports and dashboards to track performance trends, identify areas for improvement, and measure the effectiveness of marketing and promotional efforts.
  • Collaborate with the e-commerce manager or team to analyze data insights and recommend strategies to optimize performance and drive sales growth.

Customer Engagement and Support:

  • Respond to customer inquiries, feedback, and reviews on Amazon in a professional and timely manner to ensure a positive shopping experience.
  • Proactively identify opportunities to enhance the customer experience on Amazon, such as implementing product bundling, cross-selling, or upselling strategies.

Market Research and Competitive Analysis:

  • Conduct research on industry trends, competitor activities, and customer preferences to inform strategic decisions and identify opportunities for product differentiation and market positioning.
  • Monitor competitor product listings, pricing strategies, and promotions on Amazon to stay informed about market dynamics and adjust strategies accordingly.
  • Assist in identifying new product opportunities or market gaps and make recommendations for product expansion or portfolio optimization.

Qualifications

  • Bachelor's degree in business, marketing, or a related field.
  • Prior experience in e-commerce, online retail, or Amazon account management preferred.
  • Familiarity with Amazon's Seller Central and vendor central platforms, product listing tools, and advertising features.
  • Strong attention to detail and organizational skills, with the ability to manage multiple tasks and priorities effectively.
  • Excellent communication and interpersonal skills, with the ability to collaborate cross-functionally and interact with external partners.
  • Analytical mindset with proficiency in data analysis tools, such as Excel or Google Analytics.
  • Proactive attitude with a willingness to learn and adapt to new technologies and industry trends.