Customer Service Manager

1 month ago

TroisRivières, Canada National Bank Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a key member of our branch, you will be responsible for leading a team of representatives in delivering exceptional customer service and promoting our financial products and services.

Key Responsibilities
  • Lead and coach a team of representatives to identify clients' financial needs and promote our products and services.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Manage complaints and ensure their resolution improves client satisfaction.
  • Collaborate with the Branch Manager to develop and implement business development plans.
  • Ensure operational activities are carried out efficiently and effectively.
Requirements
  • College diploma and four to six years of experience, depending on position level OR Bachelor's degree in a related field and one to six years of experience, depending on position level.
  • Experience in personnel management and coaching.
  • Experience in business development and customer service.
  • Knowledge of financial products and services.
What We Offer
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and inclusive work environment.
  • Access to cutting-edge collaboration tools and technology.
About Us

National Bank is a leading financial institution committed to making a positive impact on people's lives. We value partnership, agility, and empowerment, and strive to create a barrier-free workplace that is accessible to all employees. We are committed to diversity and inclusion, and welcome applications from candidates of all backgrounds.

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