Manager Customer Service

2 months ago

TroisRivières Quebec, Francheville, Canada National Bank Full time

As a Customer service manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees day-to-day.

Your role

  • Guide and coach the team of representatives in identifying clients' financial needs
  • Make sure the team promotes the Bank's products and services and refers clients to the right resource
  • Support your team of representatives in achieving their objectives. Guide them and provide advice on work methods and service/business. development techniques after setting and following up on performance objectives and business development referrals
  • See that the branch's operational activities are carried out efficiently
  • Build loyalty by maintaining close relationship with clients and offering them quality service

More specifically, you will :

  • Manage complaints concerning transaction and retail banking services, in particular by handling and documenting complaints received at the branch to make sure their resolution improves client satisfaction.
  • Develop an action plan with the Branch Manager, ensure its implementation, and circulate the results of the Client Experience Metrics survey.
  • Explain to your team the rules for client segmentation, referrals, transaction execution, risk management, regulatory compliance and branch operating procedures, and make sure they are followed.
  • Work with your team and other units to complete various mandates, analyses and special projects, or supervise such activities.

Your Team

With us, you will benefit from the solidity of a large company, a vast territory with great potential and working conditions allowing flexibility, while contributing to building the lives of people here. Our training programs based on learning in action allow you to master your role. Personalized training content is available to promote your continuous learning. Access to colleagues with different expertise, experiences and diverse profiles enriches your development from all points of view.

Basic requirements

  • College diploma and four to six years of experience, depending on position level OR Bachelor's degree in a related field and one to six years of experience, depending on position level
  • Experience in personnel management and coaching
  • Experience in business development and customer service
  • Knowledge of financial products and services
Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
  • Health and wellness program, including many options
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • Telemedicine service
  • Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team?
Come live your ambitions with us

  • Account Manager Commercial Banking

    1 month ago

    Trois-Rivières, Quebec, Francheville, Canada National Bank Full time

    A career as an Account Manager, Commercial Banking in the 1859 Corporate and Private Wealth team means having the responsibility of growing the portfolio of business clients that will be assigned to you. The varied and complex tasks will allow you to quickly become a privileged guide in all of your clients' financial projects. It means evolving and...

  • Heavy Duty Equipment Sales Representative

    1 month ago

    Trois-Rivières, Quebec, Francheville, Canada Brandt Tractor Ltd. Full time

    Brandt is currently looking for a Heavy Equipment Sales Representative (Territory Manager) for its Trois Rivieres Construction & Forestry branch.This position specializes in the sale of John Deere construction and forestry equipment, Soil Compactors, and other associated manufacturer's lines. Duties and ResponsibilitiesSell new and used whole goods...

  • Head Cashier

    2 weeks ago

    Trois-Rivières, Quebec, Francheville, Canada The Home Depot Canada Full time

    Cashiers play a critical role in assisting our customers by providing fast, friendly, accurate and safe service. Cashiers proactively assist customers with their transactions, customer questions and assisting customers find their desired products. As a cashier you are our first and last line of defence in ensuring that they have a positive shopping...

  • Project Coordinator

    1 month ago

    Trois-Rivières, Quebec, Francheville, Canada Germain & Frère Full time

    Why join Germain & FrèreFor over 100 years, we have been providing innovative solutions in industrial air treatment. We realize projects all over Canada for the pulp and paper, mining, steelmaking, agri-food and petrochemical industries.At Germain & Frère, you will gain experience and exposure to industrial projects. We are currently seeking applicants for...

  • SUPERVISEUR(E) - Mise en Marché (Temporaire)

    1 month ago

    Trois-Rivières, Quebec, Francheville, Canada Home Depot of Canada Inc. Full time

    With a career at The Home Depot, you can be yourself and also be part of something bigger. *Open Availability between 6am-3pm, Monday to Friday required*Position Purpose: Merchandising Supervisors directly supervise the activities of Merchandising Associates as they merchandise and maintain various product sets to enhance the customer experience and maximize...

  • Infrastructure Advisor

    7 days ago

    Trois-Rivières, Quebec, Francheville, Canada Interconnexions LD Full time

    In our company, every team member is far more than just a number – you’re an essential part of our extended family. With a foundation built on strong family values, we believe in fostering close relationships, genuine kindness, and mutual support. We prioritize the well-being of our employees because it’s their commitment and expertise that fuel our...

  • Nurse/Nursing assistant

    5 months ago

    Trois-Rivières, Quebec, Francheville, Canada COGIR Immobilier Part time

    Every day, our passionate team makes a difference to residents. The “human for human” relationship is at the heart of our approach and corporate philosophy. Moreover, the success of COGIR Immobilier is based on the good teamwork between the various departments and on all the people who have joined the company for more than 25 years.POSITION...

  • Concepteur en efficacité énergétique

    5 months ago

    Trois-Rivières, Quebec, Francheville, Canada Soteck inc. Full time

    Soteck est à la recherche d'un(e) Concepteur(trice) en efficacité énergétique pour soutenir la réalisation des projets clés en main en traitement d'air et en services aux procédés pour sa clientèle industrielle, principalement dans les secteurs de l'agroalimentaire, des couvoirs et de la transformation de métaux et ce au Québec, au...

  • Aircraft Composite and Sheet Metal Repair Technician

    5 months ago

    Trois-Rivières, Quebec, Francheville, Canada AAR MRO Services - Trois-Rivières Full time

    Are you looking for challenging work?An inspiring work environment?A team of passionate people who will allow you to grow and develop?WELCOME ABOARD.It is at AAR Aircraft Services Trois-Rivières that your career takes of!We are currently looking for aircraft maintenance technicians to complete our team in Trois-Rivières.Main responsibilities and...

  • Gestionnaire – Équipe technique projets immobiliers

    2 months ago

    Trois-Rivières, Quebec, Francheville, Canada Coefficient RH Full time

    À proposL’Office municipal d’habitation de Trois-Rivières (OMHTR) est un incontournable dans le domaine de l’habitation sociale dans notre région. Son parc immobilier regroupe plus de 1 700 logements. L’organisme est également affilié au Centre de services en habitation de la Mauricie qui de son côté regroupe plus de 1 092 logements sur le...

  • Customer Service Manager

    4 weeks ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key Responsibilities:Lead and manage a...

  • Customer Service Manager

    3 weeks ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key Responsibilities:Lead and manage a...

  • Customer Service Manager

    2 months ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a key member of our branch management team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead and manage a team of...

  • Customer Service Manager

    4 weeks ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key Responsibilities:Lead and manage a...

  • Customer Service Manager

    4 weeks ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key Responsibilities:Lead and manage a...

  • Customer Service Manager

    3 weeks ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key Responsibilities:Lead and manage a...

  • Customer Service Manager

    3 weeks ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key Responsibilities:Lead and manage a...

  • Customer Service Manager

    2 months ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a key member of our branch management team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesTeam Leadership: Lead and manage...

  • Customer Service Manager

    2 months ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a key member of our branch management team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesTeam Leadership: Lead and manage...

  • Customer Service Manager

    1 month ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key Responsibilities:Lead and manage a...

  • Customer Service Manager

    1 month ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key Responsibilities:Lead and manage a...

  • Customer Service Manager

    1 month ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key Responsibilities:Lead and manage a...

  • Customer Service Manager

    1 month ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key ResponsibilitiesLead and manage a team of customer service...

  • Customer Service Manager

    1 month ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key ResponsibilitiesLead and manage a team of customer service...

  • Customer Service Manager

    2 months ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a key member of our branch management team, you will be responsible for leading a team of customer service representatives and ensuring that our clients receive exceptional service.Key ResponsibilitiesLead and manage a team of customer...

  • Customer Service Manager

    1 month ago

    Trois-Rivières, Canada National Bank Full time

    {"title": "Customer Service Manager", "description": "Job SummaryWe are seeking a highly skilled Customer Service Manager to join our team at National Bank. As a key member of our branch, you will be responsible for leading a team of representatives in delivering exceptional customer service and promoting our financial products and services.Key...

  • Customer Service Manager

    1 month ago

    Trois-Rivières, Canada National Bank Full time

    {"title": "Customer Service Manager", "description": "Job SummaryWe are seeking a highly skilled Customer Service Manager to join our team at National Bank. As a key member of our branch, you will be responsible for leading a team of representatives in delivering exceptional customer service and promoting our financial products and services.Key...

  • Customer Service Manager

    4 weeks ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of representatives in providing exceptional customer service and support.Key ResponsibilitiesGuide and coach the team in identifying clients' financial needs and...

  • Customer Service Manager

    4 weeks ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of representatives in providing exceptional customer service and support.Key ResponsibilitiesGuide and coach the team in identifying clients' financial needs and...

  • Customer Service Manager

    1 month ago

    Trois-Rivières, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerAs a Customer Service Manager at National Bank, you will play a key role in supporting and guiding our team of representatives to deliver exceptional customer experiences. Your leadership skills and expertise will help drive business growth, improve client satisfaction, and foster a positive work environment.Key...