Customer Service Manager
4 weeks ago
Job Title: Customer Service Manager
About the Role:
We are seeking a highly skilled Customer Service Manager to join our team at Hull Chrysler Dodge Jeep RAM. As a key member of our sales and service team, you will be responsible for managing staff, assigning duties, and ensuring exceptional customer service.
Key Responsibilities:
- Manage staff and assign duties to ensure efficient operation of the dealership
- Study market research and trends to determine consumer demand and sales volumes
- Determine merchandise and services to be sold, including inventory control and pricing strategies
- Resolve customer complaints and issues in a timely and professional manner
- Conduct performance reviews and provide feedback to staff
Requirements:
- 3-5 years of experience in a customer-facing role, preferably in the automotive industry
- Excellent communication and interpersonal skills
- Ability to work under pressure and multitask
- Valid driver's license and willingness to travel
What We Offer:
- Competitive salary and bonus structure
- Health care plan and group insurance benefits
- Free parking and learning/training opportunities
How to Apply:
Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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