Customer Service Manager

3 weeks ago


Gatineau, Quebec, Canada Hull Chrysler Dodge Jeep RAM Full time
Job Summary

Hull Chrysler Dodge Jeep RAM is seeking a skilled Customer Service Manager to oversee our customer-facing operations and ensure exceptional customer experiences.

Key Responsibilities
  1. Manage Staff and Assign Tasks: Lead a team of 5-10 staff members, assigning tasks and responsibilities to optimize performance and efficiency.
  2. Market Analysis: Review market studies and consumption trends to determine demand, potential revenue, and competition impact on sales.
  3. Product Determination: Determine which products and services to sell based on market analysis and customer needs.
  4. Staffing Needs Assessment: Evaluate staffing needs to ensure adequate resources for customer service and sales.
  5. Issue Resolution: Resolve customer complaints, supply shortages, and other issues that may arise.
  6. Performance Reviews: Conduct regular performance reviews to assess employee progress and provide feedback.
  7. Office Supervision: Supervise office staff and volunteers, ensuring smooth day-to-day operations.
Required Skills
  1. Management Systems: Proficient in management systems, such as SIG or BD software.
  2. Technical Skills: Proficient in word processing, database, project management, inventory verification, email, and spreadsheet software.
Working Conditions and Physical Capabilities
  1. Work Under Pressure: Ability to work under pressure while maintaining attention to detail.
  2. Physical Capabilities: Ability to sit, stand, and walk as required by the job.
Personal Attributes
  1. Adaptability: Ability to adapt to changing circumstances and priorities.
  2. Team Spirit: Strong team spirit and ability to work collaboratively with others.
  3. Efficiency: High level of efficiency and productivity in completing tasks.
  4. Goal-Oriented: Strong goal-oriented mindset and ability to achieve targets.
  5. Positive Attitude: Positive attitude and ability to maintain a professional demeanor.
  6. Proactivity: Proactive approach to resolving issues and improving processes.
  7. Customer-Focused: Strong customer focus and ability to deliver exceptional customer experiences.
  8. Effective Communication: Excellent oral and written communication skills.
  9. Patience: Patience and ability to multitask in a fast-paced environment.
Benefits
  1. Health Benefits: Comprehensive health benefits package.
  2. Bonus: Eligible for bonus and commission opportunities.
  3. Group Insurance: Access to group insurance benefits.
  4. Free Parking: Free parking available for employees.
  5. Employer-Paid Training: Opportunities for employer-paid training and development.
  6. Paid Time Off: Eligible for paid time off, including personal or volunteer days.
  7. Team-Building Development: Opportunities for team-building development and wellness programs.

Transport and Travel Information: Must have a means of transportation, own a vehicle, be willing to travel across borders, and possess a valid driver's license.



  • Gatineau, Quebec, Canada Hull Chrysler Dodge Jeep RAM Full time

    Customer Service Manager Job DescriptionHull Chrysler Dodge Jeep RAM is seeking a highly skilled Customer Service Manager to join our team.Key Responsibilities:Manage staff and assign duties to ensure efficient customer service delivery.Study market research and trends to determine consumer demand and adjust sales strategies accordingly.Determine merchandise...


  • Gatineau, Quebec, Canada Hull Chrysler Dodge Jeep RAM Full time

    Job Title: Customer Service ManagerJob Summary: We are seeking a highly skilled Customer Service Manager to join our team at Hull Chrysler Dodge Jeep RAM. As a key member of our sales and service team, you will be responsible for managing staff, assigning duties, and ensuring exceptional customer service.Key Responsibilities:Manage staff and assign duties to...


  • Gatineau, Quebec, Canada Hull Chrysler Dodge Jeep RAM Full time

    Job Title: Customer Service ManagerJob Summary: We are seeking a highly skilled Customer Service Manager to join our team at Hull Chrysler Dodge Jeep RAM. As a key member of our sales and service team, you will be responsible for managing staff, assigning duties, and ensuring exceptional customer service.Key Responsibilities:Manage staff and assign duties to...


  • Gatineau, Quebec, Canada Hull Chrysler Dodge Jeep RAM Full time

    Job Title: Customer Service ManagerJob Summary: We are seeking a highly skilled Customer Service Manager to join our team at Hull Chrysler Dodge Jeep RAM. As a key member of our sales and service team, you will be responsible for managing staff, assigning duties, and ensuring exceptional customer service.Key Responsibilities:Manage staff and assign duties to...


  • Gatineau, Quebec, Canada Hull Chrysler Dodge Jeep RAM Full time

    Job SummaryHull Chrysler Dodge Jeep RAM is seeking a seasoned professional to fill our Customer Service Manager position. The successful candidate will oversee the management of the sales and service department, ensuring exceptional customer experiences and driving business growth.Key ResponsibilitiesManage and motivate a team of sales and service advisors...


  • Gatineau, Quebec, Canada Hull Chrysler Dodge Jeep RAM Full time

    Job Title: Customer Service DirectorJob Summary: We are seeking a highly skilled Customer Service Director to join our team at Hull Chrysler Dodge Jeep RAM. As a key member of our management team, you will be responsible for overseeing the customer service department and ensuring that our customers receive exceptional service.Key Responsibilities:Manage...


  • Gatineau, Quebec, Canada beBee Professionals Full time

    Job Description: Customer Service AdvocatebeBee Professionals is seeking a highly motivated Customer Service Advocate to join our team in Gatineau. The successful candidate will be responsible for providing excellent customer service to our clients, managing client accounts, and developing relationships with new and existing clients.The ideal candidate...


  • Gatineau, Quebec, Canada beBee Professionals Full time

    We are seeking a skilled Customer Service Representative to provide exceptional support to our clients. The ideal candidate will have a strong understanding of customer service principles and practices, as well as the ability to troubleshoot customer issues.Responsibilities:Respond to customer inquiries in a timely and professional mannerResolve customer...


  • Gatineau, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    Job SummaryWe are seeking a skilled and friendly Cashier to join our team at beBee Professionals in Gatineau. As a Cashier, you will be responsible for managing customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key ResponsibilitiesProcess customer purchases and handle cash, credit, and debit...


  • Gatineau, Quebec, Canada Rona Full time

    About RONARONA is a leading Canadian retailer of products for homeowners and professionals. With over 22,000 employees across Canada, we strive to make a difference in the communities we serve.Job OverviewThe Sales Specialist will play a key role in satisfying our customers and achieving our sales objectives. This position requires strong analytical skills,...


  • Gatineau, Quebec, Canada Hull Chrysler Dodge Jeep RAM Full time

    Job Title: Customer Service DirectorCompany: Hull Chrysler Dodge Jeep RAMJob Type: Full-timeAbout the Role:Manage and lead a team of customer service representatives to ensure exceptional customer experience.Develop and implement sales strategies to drive customer engagement and loyalty.Collaborate with the sales team to identify and meet customer...


  • Gatineau, Quebec, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a highly motivated and customer-focused Sales Associate to join our team at beBee Professionals in Gatineau, Canada.Key Responsibilities:Provide exceptional customer service and assist customers with their purchases.Maintain a thorough knowledge of products and promotions to offer accurate information and recommendations.Process transactions...


  • Gatineau, Quebec, Canada beBee Professionals Full time $45,000 - $65,000

    Store Manager Opportunity at beBee ProfessionalsWe are seeking a highly motivated and experienced Store Manager to lead our team in Gatineau, Canada. As a key member of our retail team, you will be responsible for the overall operations and management of the store, ensuring excellent customer service and profitability.Key Responsibilities:Oversee daily store...


  • Gatineau, Quebec, Canada Randstad Canada Full time

    Job Description:We are seeking a skilled and bilingual Customer Service Representative to join our team in Ottawa, Canada. In this role, you will provide exceptional customer service to callers over the phone and via email.Key Responsibilities:• Manage claims from receipt through resolution, ensuring compliance with all policies, guidelines, and quality...


  • Gatineau, Quebec, Canada Hull Chrysler Dodge Jeep RAM Full time

    **Job Title:** Customer Service Team Leader**Job Summary:Hull Chrysler Dodge Jeep RAM is seeking a highly skilled Customer Service Team Leader to join our team. As a key member of our sales team, you will be responsible for managing staff, assigning duties, and ensuring excellent customer service.Key Responsibilities:Manage and lead a team of customer...


  • Gatineau, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service, processing customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash and credit...


  • Gatineau, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to join our team at beBee Professionals in Gatineau, Canada.Key Responsibilities:Provide exceptional customer service via phone, email, and chat, ensuring timely and professional issue resolution.Offer product and service information, addressing...


  • Gatineau, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a highly skilled Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Gatineau, Canada. In this role, you will be responsible for handling customer inquiries, providing product information, and resolving customer complaints in a timely and professional manner.Key Responsibilities:Respond to...


  • Gatineau, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

    Job Description: We are seeking a highly motivated Customer Experience Associate to join our team at The Toronto-Dominion Bank (Canada). Key Responsibilities: - Create exceptional customer experiences through every interaction. - Respond to and resolve customer concerns in a timely and professional manner. - Identify customer needs and provide solutions...

  • Store Manager

    1 month ago


    Gatineau, Quebec, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a skilled Store Manager - Customer Experience to join our team in Gatineau, Canada. As a key member of our team, you will be responsible for supervising daily operations, ensuring efficient workflows and high-quality service.Key Responsibilities:Supervise daily operations, ensuring smooth workflows and excellent customer service.Train, mentor,...