Customer Service Manager

2 weeks ago


Gatineau, Quebec, Canada Hull Chrysler Dodge Jeep RAM Full time

Job Title: Customer Service Manager

About the Role:

We are seeking a highly skilled Customer Service Manager to join our team at Hull Chrysler Dodge Jeep RAM. As a key member of our sales and service team, you will be responsible for managing staff, assigning duties, and ensuring exceptional customer service.

Key Responsibilities:

  • Manage staff and assign duties to ensure efficient operation of the dealership
  • Study market research and trends to determine consumer demand and sales volumes
  • Determine merchandise and services to be sold, and staffing requirements
  • Resolve customer issues, including complaints and supply shortages
  • Conduct performance reviews and supervise office and volunteer staff

Requirements:

  • 5-10 years of experience in a sales and service environment
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and multitask
  • Valid driver's license and willingness to travel

What We Offer:

  • Competitive salary and bonus structure
  • Health care plan and group insurance benefits
  • Free parking and learning/training opportunities


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