Customer Service Director

2 weeks ago


Gatineau, Quebec, Canada Hull Chrysler Dodge Jeep RAM Full time

Job Title: Customer Service Director

Company: Hull Chrysler Dodge Jeep RAM

Job Type: Full-time

About the Role:

  • Manage and lead a team of customer service representatives to ensure exceptional customer experience.
  • Develop and implement sales strategies to drive customer engagement and loyalty.
  • Collaborate with the sales team to identify and meet customer needs.
  • Monitor and analyze sales data to inform business decisions.
  • Supervise office and volunteer staff, and ensure a positive work environment.

Requirements:

  • Bachelor's degree in Business Administration or related field.
  • 3-5 years of experience in sales and customer service leadership.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.
  • Valid driver's license and willingness to travel.

Benefits:

  • Competitive salary and bonus structure.
  • Comprehensive health and dental benefits.
  • Paid time off and vacation days.
  • Opportunities for professional growth and development.


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