Client Success Specialist
2 weeks ago
Are you passionate about making a difference in the world of workplace safety? Do you thrive on building meaningful relationships and helping others succeed? If so, we invite you to join our team at OSG as a Client Success Specialist.
About the RoleAs a Client Success Specialist at OSG, you will play a pivotal role in ensuring that our clients receive exceptional service and support throughout their journey with us. You will collaborate closely with our clients to understand their unique needs and challenges, providing them with the resources, guidance, and expertise necessary to assist them with compliance requirements and enhance their workplace safety.
Key Responsibilities- Provide personalized guidance and support to clients, ensuring they maximize the value of OSG's training, consulting, and online services.
- Collaborate with internal teams to address client inquiries, resolve issues, and ensure seamless service delivery.
- Monitor client progress and proactively identify opportunities for improvement, removing barriers and troubleshooting to ensure optimal client experience.
- Act as a trusted advisor, offering expert insights and recommendations to enhance workplace safety.
- Keep abreast of industry trends and regulatory changes to provide clients with up-to-date information and solutions.
- Identify opportunities to upsell or cross-sell additional products or services.
- Proactively reach out to clients in advance of certificate expiration for renewal.
- Exceptional communication skills, with the ability to communicate clearly, empathetically, and effectively.
- Client-centric approach, with a deep commitment to understanding client needs, providing tailored solutions, and ensuring client satisfaction.
- Problem-solving skills, with the ability to address client concerns and challenges, and collaborate with internal teams to find solutions.
- Time management skills, with the ability to manage multiple client inquiries simultaneously, ensuring timely follow-ups and proactive engagement.
- Empathy and patience, with a compassionate and patient approach to handling client inquiries and concerns, and the ability to de-escalate situations when necessary.
- Team collaboration skills, with the ability to collaborate effectively with cross-functional teams within OSG to ensure clients receive the highest level of service.
- Impactful role, with the opportunity to make a meaningful impact on the safety and wellbeing of employees in various industries.
- Professional growth, with access to ongoing training, mentorship, and opportunities to expand your skills and knowledge in the field of workplace safety and client success.
- Collaborative environment, with a team of dedicated professionals who are passionate about their work and share a common goal of promoting safety excellence.
- Competitive compensation, with a salary and benefits package that includes health and dental coverage, and other perks.
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Client Success Specialist
3 days ago
London, Ontario, Canada OSG Full timeUnlock Your Potential as a Client Success Specialist at OSGAre you passionate about making a difference in the world of workplace safety? Do you thrive on building meaningful relationships and helping others succeed? If so, we invite you to join our team as a Client Success Specialist at OSG.About the RoleAs a Client Success Specialist, you will play a...
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Client Success Specialist
3 days ago
London, Ontario, Canada OSG Full timeUnlock Your Potential as a Client Success Specialist at OSGAre you passionate about making a difference in the world of workplace safety? Do you thrive on building meaningful relationships and helping others succeed? If so, we invite you to join our team as a Client Success Specialist at OSG.About the RoleAs a Client Success Specialist, you will play a...
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Client Success Specialist
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London, Ontario, Canada OSG Full timeAbout OSGOSG is a leading training, consulting, and online services organization dedicated to enhancing workplace safety and wellbeing across Canada.We partner with businesses of all sizes to ensure compliance with safety regulations, reduce workplace incidents, and cultivate a culture of safety excellence.Job SummaryWe are seeking a highly motivated and...
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Client Success Specialist
4 days ago
London, Ontario, Canada OSG Full timeAbout OSGOSG is a leading training, consulting, and online services organization dedicated to enhancing workplace safety and wellbeing across Canada.We partner with businesses of all sizes to ensure compliance with safety regulations, reduce workplace incidents, and cultivate a culture of safety excellence.Job SummaryWe are seeking a highly motivated and...
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Client Success Specialist
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London, Ontario, Canada OSG Full timeAs a Client Success Specialist, you will play a pivotal role in ensuring exceptional service and support for clients across Canada, fostering a culture of safety excellence and driving business growth. OSG is a leading training, consulting, and online services organization dedicated to enhancing workplace safety and wellbeing across Canada. With a proven...
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Client Success Specialist
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London, Ontario, Canada OSG Full timeAbout OSGOSG is a leading training, consulting, and online services organization dedicated to enhancing workplace safety and wellbeing across Canada. With a proven track record of empowering organizations to create safer and more productive work environments, OSG partners with businesses of all sizes to ensure compliance with safety regulations, reduce...
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London, Ontario, Canada OSG Full timeAbout OSGOSG is a leading training, consulting, and online services organization dedicated to enhancing workplace safety and wellbeing across Canada. With a proven track record of empowering organizations to create safer and more productive work environments, OSG partners with businesses of all sizes to ensure compliance with safety regulations, reduce...
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London, Ontario, Canada OSG Full timeAbout OSGOSG is a leading training, consulting, and online services organization dedicated to enhancing workplace safety and wellbeing across Canada. With a proven track record of empowering organizations to create safer and more productive work environments, OSG partners with businesses of all sizes to ensure compliance with safety regulations, reduce...
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