Current jobs related to Client Success Specialist - London, Ontario - Info-Tech Research Group

  • Digital Operations and Client Success Lead

    2 weeks ago

    London, Ontario, Canada Digital Clicks Marketing Full time

    Job SummaryWe are seeking a highly skilled Digital Operations and Client Success Specialist to join our team at Digital Clicks Marketing.About the RoleThe ideal candidate will have a blend of digital marketing expertise, project management skills, and strong business acumen. They will be responsible for ensuring seamless execution of our services, aligning...

  • Digital Operations and Client Success Strategist

    2 weeks ago

    London, Ontario, Canada Digital Clicks Marketing Full time

    About the RoleWe are seeking a highly skilled Digital Operations and Client Success Specialist to join our team at Digital Clicks Marketing. As a key member of our operations team, you will play a pivotal role in ensuring the seamless execution of our services, aligning project workflows with client needs, and supporting business growth through intelligent...

  • Workplace Safety Specialist

    2 weeks ago

    London, Ontario, Canada OSG Full time $40,000

    At OSG, we're dedicated to enhancing workplace safety and well-being across Canada. As a leading provider of training, consulting, and online services, we empower businesses to create safer environments and reduce incidents.We're seeking a skilled Workplace Safety Specialist to join our team in London, ON. In this full-time role, you'll deliver exceptional...

  • Become a Successful Business Owner with Sun Life

    3 weeks ago

    London, Ontario, Canada Sun Life Full time

    Discover a fulfilling career as a Sun Life advisor, where you can build your own business and achieve financial independence.About UsSun Life is a leading insurance company that offers exceptional training and support to help you succeed.Your Career PathAs a Sun Life advisor, you'll have the opportunity to grow your business by prospecting within your...

  • Client Account Professional

    3 weeks ago

    London, Ontario, Canada Rogers Communications Full time

    About Rogers CommunicationsWe are a leading telecommunications company that offers a range of services to our customers, including TV, Internet, and Home Phone. Our goal is to provide seamless and simple technology that fits into any lifestyle.Our Residential team is dedicated to delivering the best customer experience, keeping Canadians connected to the...

  • Executive Culinary Specialist

    3 weeks ago

    London, Ontario, Canada Spice 8 Srilankan Fusion Cuisine Full time

    At Spice 8 Srilankan Fusion Cuisine, we are seeking a highly skilled Executive Culinary Specialist to join our team. The ideal candidate will have extensive experience in menu planning and management, with a focus on providing exceptional cuisine that meets the highest quality standards.The Executive Culinary Specialist will be responsible for overseeing the...

  • Culinary Specialist

    3 weeks ago

    London, Ontario, Canada Roll Roll Full time

    At Roll Roll, we require a skilled Culinary Specialist to oversee daily kitchen operations and prepare meals for our clients. This role involves supervising kitchen staff, maintaining high standards of cleanliness, and ensuring the efficient preparation and presentation of dishes. Additionally, the Culinary Specialist will be responsible for adhering to...

  • Business Development Specialist

    5 days ago

    London, Ontario, Canada Hub Financial Inc. Full time

    About UsHub Financial Inc. is a leading full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services.The OpportunityWe are seeking an experienced Business Development Specialist to join our team in London. This role involves collaborating with...

  • Caregiver Specialist

    3 weeks ago

    London, Ontario, Canada THURAM HEALTHCARE SERVICES INC Full time

    At Thuram Healthcare Services Inc., we are seeking a skilled Caregiver Specialist to join our team.About the JobThis permanent position offers an estimated salary of $45,000 - $60,000 per year, depending on experience and qualifications.The successful candidate will be responsible for providing high-quality care to our clients, including administering...

  • Financial Compliance Specialist

    3 weeks ago

    London, Ontario, Canada Randstad Full time

    We are currently seeking a Financial Compliance Specialist to support our client in their London office. As a Risk Management Analyst - AML, you will play a key role in identifying and mitigating financial risks. Your expertise in Anti-Money Laundering and Compliance will ensure our client remains compliant with regulatory requirements.The successful...

  • E-Learning Solutions Specialist

    3 weeks ago

    London, Ontario, Canada Citation Canada Full time

    About the RoleCitation Canada is seeking a talented E-Learning Solutions Specialist to join our team. In this role, you will be responsible for developing online training course licensing, preparing client course hosting opportunities, and creating custom eLearning courses.Main Responsibilities:Assist in the development of quotes for hosting, licensing, or...

  • Woodworking Specialist

    1 month ago

    London, Ontario, Canada TRUCOR Full time

    Job Title: Woodworking SpecialistAbout TRUCOR:At TRUCOR, we are dedicated to delivering high-quality construction and renovation services to our clients. Our team of skilled professionals is committed to excellence in every aspect of our work, from initial planning to completion.Salary: $60,000 - $80,000 per yearJob Description:As a Woodworking Specialist at...

  • Human Resources Specialist

    2 weeks ago

    London, Ontario, Canada HRdownloads Full time

    About the RoleWe are seeking a highly skilled Human Resources Specialist to join our team at HRdownloads. As an HR Specialist, you will play a crucial role in delivering high-quality HR services to our clients across Canada.Job SummaryThe ideal candidate will have a strong background in human resources, excellent communication skills, and the ability to work...

  • Commercial Partnerships Specialist

    3 weeks ago

    London, Ontario, Canada OSG Full time

    As a key member of our team at OSG, you will play a vital role in empowering organizations to create safer and more productive work environments. With a proven track record of fostering a culture of safety excellence, we partner with businesses of all sizes to ensure compliance with safety regulations and reduce workplace incidents.As a Commercial...

  • Veterinary Care Specialist

    3 weeks ago

    London, Ontario, Canada Neighbourhood Pet Clinic Full time

    Job Title: Veterinary Care SpecialistAbout the Role:We are seeking a skilled Veterinary Care Specialist to join our team at Neighbourhood Pet Clinic. As a crucial member of our veterinary team, you will provide high-quality patient care and contribute to the success of our clinic.Key Responsibilities:Diagnose and treat diseases and injuries in animals...

  • Makeup Specialist

    2 weeks ago

    London, Ontario, Canada Fantastic Nails & Spa Ltd Full time

    We are seeking a skilled Makeup Specialist to join our team at Fantastic Nails & Spa Ltd. The successful candidate will possess excellent makeup application skills and have the ability to create custom designs for clients.About the RoleThis is a permanent position with approximately 30-40 hours of work per week.The ideal candidate should have a high school...

  • Retail Merchandising Specialist

    2 weeks ago

    London, Ontario, Canada Brand Momentum Full time

    Company OverviewBrand Momentum is a dynamic national sales and merchandising team that offers flexibility, variety, competitive compensation, and independence. We are seeking a skilled Retail Merchandising Specialist to join our top-tier CPG client team.Job DescriptionWe are looking for an experienced professional who can work independently at one retail...

  • Business Development Specialist

    2 weeks ago

    London, Ontario, Canada Info-Tech Research Group Full time

    Job SummaryWe are seeking a highly motivated Business Development Specialist to join our team at Info-Tech Research Group. As a Business Development Specialist, you will be responsible for managing a book of business by providing operational, administrative, and call-based client support and relationship management.Main ResponsibilitiesCreate and execute...

  • Environmental Assessment Specialist

    2 weeks ago

    London, Ontario, Canada EXP Full time

    About the RoleWe are seeking an experienced Environmental Assessment Specialist to join our team in London. As an Environmental Assessment Specialist, you will be responsible for conducting building investigations for hazardous materials and providing technical reporting for projects involving the abatement of these materials.Key responsibilities...

  • Culinary Specialist

    3 weeks ago

    London, Ontario, Canada Banh Mi Express Full time

    Ban Mi Express is seeking a Culinary Specialist to join our team. The successful candidate will have the opportunity to work in a fast-paced environment where they will be responsible for preparing and cooking complete meals or individual dishes and foods. Key Responsibilities:Prepare and Cook Meals: The Culinary Specialist will be responsible for preparing...

Client Success Specialist

2 months ago

London, Ontario, Canada Info-Tech Research Group Full time

Position Overview

The Client Success Specialist role is a key position within our organization, responsible for ensuring the success of our clients through effective onboarding, support, and relationship-building.

Key Responsibilities

  • Host onboarding calls to educate clients on our value proposition and provide Q&A support.
  • Manage client conversations to ensure engagement and leverage membership.
  • Respond to inbound requests from clients and provide timely support.
  • Assist in preparing key client interactions by collecting and consolidating background information.
  • Work cross-functionally with Sales to ensure accurate account details and contact information.
  • Identify potential upsell and cross-sell opportunities and transition to Sales Executives.
  • Stay up-to-date on product knowledge to provide expert support.
  • Manage client engagement and health, including scheduling onboarding calls and executing lifecycle programs.

Requirements

  • Bachelor's degree, preferred.
  • 1+ years of experience in SaaS-based customer onboarding and success management.
  • Experience working in the IT Research and Advisory market, preferred.

Skills

  • Internal and external communication: able to deliver the Info-Tech value proposition to clients.
  • Planning & Organization: set daily schedules, plan and prioritize tasks, and schedule calls and follow-ups.
  • Goal setting: sets own goals around conversations and takes ownership of performance.
  • Active listening: able to identify client needs and ask great questions.

Info-Tech Research Group is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic. We are pleased to consider all qualified applicants and will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.