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Hotel Front Desk Supervisor

2 months ago

Gatineau, Quebec, Canada Hôtel Château Cartier Full time
Job Title: Hotel Front Desk Supervisor

We are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at Hôtel Château Cartier. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.

Job Summary:
  • Co-ordinate activities with other work units or departments to ensure efficient hotel operations.
  • Establish work schedules and procedures to maintain high standards of service.
  • Perform same duties as workers supervised, including handling guest complaints and resolving issues.
  • Prepare and submit reports to management on guest feedback and operational performance.
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Assist clients/guests with special needs and provide personalized service.
  • Co-ordinate, assign, and review work to ensure tasks are completed efficiently and effectively.
  • Hire and train staff in job duties, safety procedures, and company policies.
  • Maintain operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery.
Requirements:
  • 2 years to less than 3 years of experience in a similar role.
  • College/CEGEP diploma or equivalent education.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and maintain a high level of productivity.
  • Knowledge of MS Office and computer systems.
  • Ability to work in a fast-paced environment and adapt to changing situations.
Benefits:
  • Dental plan.
  • Health care plan.
  • Paramedical services coverage.
  • Vision care benefits.
  • Group insurance benefits.
  • Free parking available.
  • Learning/training paid by employer.
  • Paid time off (volunteering or personal days).
Support for Persons with Disabilities:
  • Provides physical accessibility accommodations.
  • Offers mentorship, coaching, and/or networking opportunities.
  • Applies accessible and inclusive recruitment policies.
Support for Newcomers and Refugees:
  • Participates in a government or community program or initiative.
  • Assists with immediate settlement needs.
  • Supports social and labour market integration.
  • Supports newcomers and/or refugees with foreign credential recognition.
  • Provides diversity and cross-cultural trainings.
Support for Youths:
  • Offers on-the-job training tailored to youth.
  • Offers mentorship, coaching, and/or networking opportunities.
  • Provides awareness training to employees.
Support for Mature Workers:
  • Participates in a government or community program or initiative.
  • Provides staff with awareness training.
  • Offers mentorship, coaching, and/or networking opportunities.
  • Offers phased retirement options.
  • Offers resources to help mature workers plan their retirement.