Hotel Front Desk Supervisor

2 days ago

Gatineau, Quebec, Canada Hôtel Château Cartier Full time
Job Title: Hotel Front Desk Supervisor

We are seeking a highly organized and customer-focused Hotel Front Desk Supervisor to join our team at Hôtel Château Cartier. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional service to our valued customers.

Key Responsibilities:
  • Co-ordinate front desk activities and ensure efficient operation of the front office
  • Supervise and train front desk staff to provide excellent customer service
  • Manage guest complaints and resolve issues in a professional and courteous manner
  • Maintain accurate records and reports, including guest information and front office statistics
  • Collaborate with other departments to ensure seamless guest experiences
Requirements:
  • 2 years of experience in a front desk or customer service role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High school diploma or equivalent required; post-secondary education an asset
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

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