Production Support Specialist
6 days ago
**Production Support Specialist - Reference Data**
We are seeking a highly skilled Production Support Specialist to join our team at Axelon Services Corporation. As a key member of our Reference Data Production Management Team, you will be responsible for providing level two support for our domain areas, including Reference Data Platform, Elemental Reference Data, and Pricing Reference Data.
Key Responsibilities:
- Manage production requests, questions, and issues related to our Reference Data Platform
- Perform post-incident analysis and documentation, and follow up on related issues
- Plan for IT, business, and market change events
- Communicate with internal and external stakeholders, including developers, vendors, data operations, and clients
- Take ownership of production management, including incident management, problem-solving, and automation opportunities
Requirements:
- Bachelor's degree in Computer Engineering, Computer Science, or related technology field
- Minimum 5 years of experience in a similar role
- Professional ownership of incidents and end-user requests
- Developing and documenting support processes
- Experience in a fast-paced, dynamic enterprise infrastructure
- Production management experience and ITIL training
- Strong analytical and debugging skills
- Strong understanding of SQL, DB2, and Sybase databases
- Familiarity with Python, Perl, and/or Java
- Linux and UNIX skills
- Strong communication skills, with the ability to switch between technical terminology and business language
Desirable Skills:
- KDB knowledge
- Knowledge of the financial industry
- Previous experience supporting reference data and middleware architecture
- DevOps/SRE knowledge and cloud AWS experience
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