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Technical Support Specialist

2 months ago

Montreal, Quebec, Canada Bell Canada Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Bell Canada. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Respond to customer inquiries and resolve technical issues related to telecommunications services and products.
  • Diagnose and troubleshoot technical problems using various tools and resources.
  • Provide clear and concise solutions to customers, either through phone, email, or in-person.
  • Escalate complex issues to senior technical support specialists as needed.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
Requirements
  • Bachelor's degree in a related field, such as computer science or telecommunications.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Knowledge of telecommunications systems and technologies.
  • Fluency in English and French, both written and verbal.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.