Technical Support Specialist

2 weeks ago

Montreal, Quebec, Canada Autodesk Full time

Technical Support Specialist Role at Autodesk

We are seeking a dedicated individual to join our team at Autodesk as a Technical Support Specialist. In this role, you will have the opportunity to engage with customers from the Manufacturing community, providing solutions, directions, and troubleshooting for Autodesk products such as Inventor Professional.

Key Responsibilities:

  • Solve customer issues via various channels, ensuring prompt and effective resolution
  • Provide expert assistance on product features and usage, empowering customers to get the most out of our software
  • Research and document product issues for our knowledge base, ensuring accurate and up-to-date information
  • Handle and escalate critical issues, working closely with internal teams to resolve complex problems
  • Document support interactions in our case management system, maintaining a comprehensive record of customer interactions

About the Role:

As a Technical Support Specialist at Autodesk, you will be part of a culture that values diversity, belonging, and innovation. You will have the opportunity to work with a talented team, shaping the future of our products and making a meaningful impact on our customers' experiences.

What We Offer:

We provide competitive compensation packages tailored to your experience and location, along with additional benefits and bonuses. Our company culture is built on a foundation of collaboration, creativity, and continuous learning, making Autodesk an exciting and rewarding place to work.

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