Digital Experience Strategist

2 weeks ago


Richmond Hill, Ontario, Canada Wayfinder Full time
Transformative Customer Experience Specialist

We are seeking a skilled and results-driven Customer Success Expert to join our team at Wayfinder. This is an exceptional opportunity for a highly motivated professional who excels in delivering outstanding customer experiences.

About the Role

This full-time position involves collaborating with customers, product teams, and other stakeholders to ensure seamless implementation, adoption, and ongoing support of our products and services.

Key Responsibilities
  • Maintain regular contact with customers to understand their needs, provide proactive support, and ensure they derive maximum value from our offerings.
  • Design and deliver comprehensive product training sessions to equip customers with the knowledge required to maximize their understanding and usage of our solutions.
  • Serve as the primary point of contact for any software issues or bugs reported by customers, working closely with the Product team to resolve these issues efficiently.
  • Oversee the enterprise implementation of our products across multiple customers, ensuring smooth deployment and adoption.
Requirements
  • Bachelor's degree in Business, Marketing, or a related field.
  • A minimum of 5 years of experience in customer success, account management, or a related role.
  • Proven track record of delivering exceptional customer experiences and driving business growth through strategic partnerships.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
  • Excellent problem-solving skills, with the capacity to analyze complex issues and develop effective solutions.
Preferred Qualifications
  • Minimum 2 years of experience in consultancy.
  • Familiarity with software development and agile methodologies.
  • Experience with project management tools and technologies.
  • Strong analytical and problem-solving skills, with the ability to work independently and collaboratively as part of a high-performing team.
What We Offer
  • An attractive salary ranging from $120,000 to $160,000 per annum, depending on qualifications and experience.
  • Ongoing professional development opportunities to enhance your skills and knowledge.
  • A collaborative and dynamic work environment that fosters innovation and creativity.
  • The chance to make a meaningful impact on customer satisfaction and business growth.

Wayfinder offers a competitive salary range of $120,000-$160,000 per year.



  • Richmond Hill, Ontario, Canada THE NORTHGATE TRADING INC. Full time

    The Northgate Trading Inc. is seeking a highly skilled Digital Marketing Strategist to join our team.About UsAs a leading company in the industry, we strive to provide exceptional services to our clients. Our commitment to excellence has earned us a reputation as a trusted partner in the market.Job DescriptionWe are looking for an experienced Digital...


  • Richmond Hill, Ontario, Canada Bizeeza Inc. Full time

    Bizeeza Inc. is seeking an experienced Digital Marketing Strategist to develop and implement our digital marketing strategy across various social media platforms.About the RoleThis is a full-time position requiring 4 to 5 years of experience in digital marketing, specifically with hands-on experience managing Facebook, LinkedIn, and Google Ads campaigns.As a...


  • Richmond Hill, Ontario, Canada Tidal Commerce Inc. Full time

    Tidal Commerce Inc., a leading tech consulting agency, is seeking highly skilled professionals to join our dynamic team as Digital Transformation Strategists. With a strong focus on digital innovation and E-Commerce expertise, we are poised to revolutionize the industry.About the RoleWe are looking for talented individuals to collaborate with...


  • Richmond Hill, Ontario, Canada Electro Federation Canada Full time

    Located in Canada, Liteline Corporation is a leading lighting manufacturer seeking a Digital Marketing Strategist to promote its message across all digital channels. With experience in B2B companies and social media savvy skills, this role will be responsible for managing Liteline's social media presence, creating email campaigns, increasing website traffic,...


  • Richmond Hill, Ontario, Canada Tidal Commerce Inc. Full time

    Unlock Business Growth as a Digital Transformation StrategistWe are seeking an experienced Engagement Manager to lead our client service teams in designing and delivering top-notch e-commerce strategies and solutions. This role involves strategic oversight, team leadership, and successful execution to meet our clients' requirements.As a key leader of our...


  • Richmond Hill, Ontario, Canada Tidal Commerce Inc. Full time

    Tidal Commerce Inc., a leading tech consulting agency, specializes in Digital Transformation and E-Commerce. As a Digital Transformation Strategist, you will be part of our dynamic team that designs digital strategies, spearheads project discovery, and guides the rigorous implementation process.About the roleWe are seeking experienced professionals to join...


  • Richmond Hill, Ontario, Canada Bizeeza Inc. Full time

    At Bizeeza Inc., we are seeking a highly skilled Digital Marketing Strategist to lead our online presence and drive business growth. As a key member of our marketing team, you will be responsible for developing and implementing a comprehensive digital marketing strategy that aligns with our company's goals.About the RoleWe are looking for a seasoned...


  • Richmond Hill, Ontario, Canada CENTURY PRIVATE SCHOOL Full time

    Century Private School is seeking a highly motivated Digital Event Strategist and Communication Specialist to join our team. The ideal candidate will have a strong background in marketing and event planning, with excellent communication and organizational skills.About the RoleThis full-time position will involve developing and implementing digital event...


  • Richmond Hill, Ontario, Canada Global Industrial Company Full time

    Lead Marketing Role at Global IndustrialWe are seeking a highly skilled Senior Marketing Strategist to lead our marketing efforts and drive business growth.The successful candidate will be responsible for developing and executing a comprehensive marketing strategy, including traditional and digital channels. This role requires a strong leader who can build...


  • Richmond Hill, Ontario, Canada Electro Federation Canada Full time

    About Us">Liteline Corporation is a leading manufacturer of LED lighting for the North American residential and commercial markets. Founded in 1979, we specialize in creating complete lines for architectural lighting, hospitality, and retail verticals.">Job Summary">We are seeking an experienced Digital Marketing Manager to join our team! As a key member of...


  • Richmond Hill, Ontario, Canada Tidal Commerce Inc. Full time

    Tidal Commerce Inc. is a rapidly expanding tech consulting agency specializing in digital transformation and e-commerce solutions.We are seeking an experienced Engagement Manager to lead our client service teams, dedicated to designing and delivering top-notch e-commerce strategies and solutions. This role involves strategic oversight, team leadership, and...


  • Richmond Hill, Ontario, Canada Royal Bank of Canada Full time

    Job OverviewIn this exciting role as an Expert Financial Strategist for Investment Growth, you will be responsible for creating customized investment solutions for prospective and existing clients of the Royal Bank of Canada. Working closely with internal partners and leveraging your exceptional networking and client acquisition skills, you will provide...


  • Richmond Hill, Ontario, Canada AIRTEK HEATING AND COOLING SOLUTIONS Full time

    About AIRTEK HEATING AND COOLING SOLUTIONSWe are a leading provider of innovative heating and cooling solutions, dedicated to delivering exceptional service to our clients. As a Senior Business Strategist, you will play a crucial role in driving our company's growth and success.Salary & BenefitsThe estimated salary for this position is $85,000 - $110,000 per...


  • Richmond Hill, Ontario, Canada Mon Sheong Full time

    At Mon Sheong Foundation, we are committed to providing exceptional care and services to our communities. As a registered charitable organization, we have been serving the Greater Toronto Area since 1964.About UsWe operate four long-term care centres, an adult day program, three Chinese school campuses, a youth group, two community and volunteer services...


  • Richmond Hill, Ontario, Canada Agentnoon Inc. Full time

    We are seeking an exceptional Enterprise Success Strategist to join our high-talent-density team at Agentnoon Inc. in a challenging and rewarding role.About the RoleAs an Enterprise Success Strategist, you will be the primary point of contact for our customers, ensuring they derive maximum value from our products and services. Your key responsibilities will...


  • Richmond Hill, Ontario, Canada Olympus Corporation of the Americas Full time

    We are seeking a seasoned Application Security Strategist to lead our application security efforts and develop strategies to protect critical information assets within the Healthcare and Manufacturing Industry.About the RoleAs an Application Security Strategist, you will be responsible for defining and developing the future state application security...


  • Richmond Hill, Ontario, Canada Tidal Commerce Inc. Full time

    Tidal Commerce Inc. is a pioneering tech consulting agency at the forefront of Digital Transformation and E-Commerce. We specialize in crafting bespoke digital strategies, spearheading project discovery, and driving rigorous implementation processes.About UsWe are seeking experienced consultants to join our dynamic management consulting team. This position...


  • Richmond Hill, Ontario, Canada Royal Bank of Canada Full time

    OverviewRoyal Bank of Canada is a leading financial institution dedicated to helping individuals and businesses achieve their long-term financial goals.Estimated Salary$95,000 - $120,000 per year, based on location and experience.Job DescriptionWe are seeking an experienced Financial Planning Strategist to join our team in Richmond Hill, Canada. As a key...


  • Richmond Hill, Ontario, Canada Heeva Fine Foods Full time

    Overview">We are seeking an exceptional Senior Business Strategist to join our team at Heeva Fine Foods. In this role, you will be responsible for allocating resources, establishing objectives, and representing the organization in official functions.Salary and Benefits">The estimated salary range for this position is between $600,000 and $1,200,000 per year,...


  • Richmond Hill, Ontario, Canada Paymentus Holdings Inc. Full time

    We are seeking a skilled Senior User Experience (UX) Designer to lead the development of intuitive and engaging digital products. Located in the United States, this full-time position offers a competitive salary of approximately $95,000 per year.Job DescriptionThe ideal candidate will possess a strong background in UX design, with expertise in creating...