Operations Coordinator

3 weeks ago


Montreal, Quebec, Canada Royal Bank of Canada> Full time

Job Overview

About the Role

We are seeking a skilled Operations Coordinator to join our team at Royal Bank of Canada. In this role, you will be responsible for accurately processing tasks efficiently and effectively, primarily working various mail room and administrative support functions.

Key Responsibilities

  • Deliver excellent service to our clients by consistently applying specific procedural and technical knowledge, tools, and resources to meet or exceed established workflow targets.
  • Focus on attaining established benchmarks for designated client activities, transactions, and/or processes, contributing to the achievement of business-specific Client Service Commitments (CSCs) and/or Service Level Agreements (SLAs).
  • Demonstrate a sense of urgency in daily activities, understanding the importance and impact of personal actions on achieving a superior client experience.
  • Take ownership and accountability of client concerns at first point of contact, referring to a manager where applicable in accordance with established client escalation protocols.
  • Exercise due diligence in following RBC operational risk policies, procedures, standards, and guidelines.
  • Take full accountability for the quality and accuracy of day-to-day job responsibilities, tasks, and activities, ensuring a balanced focus on client experience, efficiency, effectiveness, and operational risk and compliance.
  • Proactively identify operational inefficiencies in daily operational processes for assigned activities/tasks and recommend solutions to the manager.
  • Identify continuous improvement opportunities from service/process gaps, recurring client errors, and operational risk within the team and/or department/function.
  • Perform double verification and approval of transactions for the team.

Requirements

  • Bilingualism (English and French) is required, as you will regularly interact with RBC partners and/or employees across Canada with English and French speaking needs.
  • Strong work ethic and attention to detail.
  • Proficiency in information gathering and processing.
  • Relevant work experience in data processing and performance target-based work environments.
  • Agile and adaptable to learning new processes.
  • Ability to work within standard business hours.

What We Offer

At Royal Bank of Canada, we offer a comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock (where applicable). We value our employees' growth and development, offering leadership who support your development through coaching and managing opportunities. You will have the chance to make a difference and lasting impact on our clients, work in a dynamic, collaborative, and progressive team, and enjoy flexible work/life balance options.

Additional Job Details

  • 37.5 hours/week.
  • Full-time employment.
  • Platform: Personal and Commercial Banking.
  • Job Type: Regular.
  • Pay Type: Salaried.


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