Transformation Program Director

5 days ago

Mississauga, Ontario, Canada PointClickCare Full time
Job Description

**About the Role**

We are seeking an experienced Transformation Program Director to lead and manage complex programs in our OCIO portfolio, which includes dynamic business and technology transformation projects that drive the growth of PointClickCare.

**Key Responsibilities**

  • Lead and drive the quote to cash transformation program from inception to completion, ensuring alignment with strategic objectives and business goals.
  • Develop a comprehensive program strategy and roadmap, outlining key milestones, deliverables, and timelines.
  • Effectively communicate the program's goals, achievements, blockers, impact, and outcomes to senior leadership.
  • Conduct thorough analysis of existing quote to cash workflows, systems, and technologies, identifying pain points and opportunities for optimization.
  • Design and implement scalable solutions to streamline and automate quote to cash processes, leveraging Salesforce and Zuora.
  • Manage relationships with multiple vendors and third-party partners, including vendor selection, contract negotiation, and vendor performance management.
  • Provide leadership and guidance to project teams, fostering a culture of collaboration, accountability, and continuous improvement.
  • Monitor program progress, track key performance metrics, and provide regular updates to executive leadership and stakeholders.
  • Proactively identify risks and issues and develop mitigation strategies to ensure successful program delivery.
  • Act as a subject matter expert on quote to cash business processes, providing guidance and support to internal teams as needed.
  • Develop contingency plans and strategies for addressing unexpected challenges or crises that may arise during program delivery.
  • Coach and mentor project managers and program managers.

**Requirements**

  • Bachelor's degree in business administration, Computer Science, or related field; MBA or advanced degree preferred.
  • Experience in program management, product management, management consulting, corporate strategy, business operations, or strategic planning in a SaaS company.
  • Proven track record of successfully leading complex transformation programs, with a focus on quote to cash processes.
  • Strong understanding of sales operations, order management, billing, and revenue recognition principles.
  • Experience implementing Salesforce and Zuora.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization.
  • Strategic thinker with a keen eye for detail and a passion for driving operational excellence.
  • Strong analytical and problem-solving skills, with the ability to quickly grasp complex technical concepts and translate them into business solutions.
  • Possesses extensive knowledge of product development processes, the software development lifecycle, release management, and quote to cash processes and systems.
  • Robust business acumen and ability to partner with senior business leaders to drive initiatives.
  • Ability to distill complex issues, develop and implement effective strategies to drive alignment across multiple client groups.
  • Intellectual curiosity to understand how things connect, and a drive to constantly be looking for how to make it better, ability to roll sleeves up and get work done.

**Compensation**

The base salary range for this position is $144,000 - $160,000. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience, including professional and lived experience, and/or work location.

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