Transformation Program Director
2 months ago
**About the Role**
We are seeking an experienced Transformation Program Director to lead and manage complex programs in our OCIO portfolio, which includes dynamic business and technology transformation projects that drive the growth of PointClickCare. As a key member of our team, you will play a pivotal role in leading our efforts to optimize and enhance our quote to cash processes.
Key Responsibilities:
- Lead and Drive Transformation Programs: Develop and execute comprehensive program strategies and roadmaps, ensuring alignment with strategic objectives and business goals.
- Program Management: Effectively communicate program goals, achievements, blockers, impact, and outcomes to senior leadership and stakeholders.
- Analysis and Optimization: Conduct thorough analysis of existing quote to cash workflows, systems, and technologies, identifying pain points and opportunities for optimization.
- Solution Design and Implementation: Design and implement scalable solutions to streamline and automate quote to cash processes, leveraging Salesforce and Zuora.
- Vendor Management: Manage relationships with multiple vendors and third-party partners, including vendor selection, contract negotiation, and vendor performance management.
- Leadership and Guidance: Provide leadership and guidance to project teams, fostering a culture of collaboration, accountability, and continuous improvement.
- Progress Monitoring and Reporting: Monitor program progress, track key performance metrics, and provide regular updates to executive leadership and stakeholders.
- Risk Management: Proactively identify risks and issues and develop mitigation strategies to ensure successful program delivery.
- Subject Matter Expertise: Act as a subject matter expert on quote to cash business processes, providing guidance and support to internal teams as needed.
- Contingency Planning: Develop contingency plans and strategies for addressing unexpected challenges or crises that may arise during program delivery.
Requirements:
- Education: Bachelor's degree in business administration, computer science, or related field; MBA or advanced degree preferred.
- Experience: Proven track record of successfully leading complex transformation programs, with a focus on quote to cash processes.
- Technical Skills: Experience with project portfolio and project management tools, including MS Project, Smartsheet, or JIRA. Hands-on working knowledge of Salesforce, Zuora, and integration technology capabilities.
- Business Acumen: Strong understanding of sales operations, order management, billing, and revenue recognition principles.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization.
Compensation: $144,000 - $160,000 a year. At PointClickCare, base salary is one of the many components that make up our total rewards package.
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