Bilingual Customer Service Representative
4 weeks ago
At Johnston Group, we're dedicated to providing exceptional employee benefit solutions to businesses across Canada. As a Bilingual Customer Care Coordinator, you'll be the first point of contact for our customers, delivering industry-leading customer service in both French and English.
Our Customer Care team is the backbone of our organization, ensuring that all incoming calls, emails, and chats are responded to with professionalism and care. If you're passionate about delivering a superior customer experience and have a true passion for languages, we want to hear from you.
Responsibilities include responding to incoming phone, email, and chat inquiries regarding plan information, coverage, status, and eligibility for disability, dental, and extended health care claims. You'll receive extensive training and product knowledge development to ensure your success in this role.
Key qualifications include:
- Outstanding verbal and written communication skills in English and French
- Previous customer service experience in an inbound contact center, retail, or hospitality environment
- Exceptional customer service skills and strong active listening skills
- Ability to multitask and navigate multiple computer programs simultaneously while speaking on the phone
- Ability to act with care and professionalism in challenging or sensitive situations
- Demonstrated conflict resolution skills
- Ability to deal with complex inquiries and independently make decisions to solve concerns for our customers
- Strong time management and multi-tasking skills
- Ability to stay composed and organized in a fast-paced, high call volume environment
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