Bilingual Customer Service Representative

2 weeks ago


Winnipeg, Manitoba, Canada Johnston Group Full time

At Johnston Group, we're committed to delivering exceptional customer service to our clients and their employees. As a Bilingual Customer Care Coordinator, you'll be the first point of contact for our customers, responding to incoming phone, email, and chat inquiries in both French and English.

The successful candidate will be responsible for providing accurate and timely information regarding plan details, coverage, status, and eligibility for disability, dental, and extended health care claims. You'll receive extensive training and product knowledge development to ensure you're equipped to handle complex inquiries and make decisions to solve concerns for our customers.

We're looking for a candidate with outstanding verbal and written communication skills, ability to effectively convey information and build relationships with fluency in English and French. Previous customer service experience, particularly in inbound contact centers, retail, or hospitality, is highly valued.

Key qualifications include:

  • Exceptional customer service skills and strong active listening skills
  • Ability to multitask and navigate multiple computer programs simultaneously while speaking on the phone
  • Ability to act with care and professionalism in challenging or sensitive situations
  • Demonstrated conflict resolution skills
  • Ability to deal with complex inquiries and independently make decisions to solve concerns for our customers
  • Strong time management and multi-tasking skills
  • Ability to stay composed and organized in a fast-paced, high call volume environment

We offer a hybrid working model based out of our Winnipeg, MB office, and a positive work atmosphere where we value diversity and inclusivity.



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