Customer Service Representative, Bilingual

1 month ago

Winnipeg Manitoba, Manitoba, Canada CWB Full time
At CWB , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:
  • Putting people first and building relationships with intention
  • Seeking out and embracing new ideas
  • Believing that how we do things is as important as what we do
Role Specifications

Hybrid work environments with onsite requirements.

Flexible location: Winnipeg, MB. Edmonton, AB.

Working Hours: Monday to Friday, 37.5hrs/week.

CWB National Leasing. Equipping your business for growth.

CWB National Leasing is Canada's largest and longest-standing equipment leasing & financing company - supports equipment dealers secure hassle-free financing solutions & secure equipment with a full range of financing in agriculture, construction, transportation, forestry, health care, commercial, and golf and turf equipment industries across Canada

The opportunity

Our Bilingual Customer Service Representatives are the face and voice of CWB National leasing providing internal and external customers service and solutions. Whether connecting over the phone, virtually 2D screen-to-screen or via email, our customer service team oversees any updates or changes to lease and contact information.

The day-to-day

Customer service. Lease administration. Process optimization.
  • Execute exceptional customer service. Effectively and efficiently respond or resolve all customer inquiries and concerns in a professional and respectful manner. Manage visitors and telephone calls with a sense of urgency. Exercise discretion and respect the confidentiality of all customer and vendor transactions.
  • Perform complex lease processes. Enter credit applications, process information or documentation requests, verify lease information and generate and distribute lease documents as required. Adjust customer accounts while following policies and guidelines.
  • Administer customer files. Update and process name changes, new lessees, address changes, banking information, etc. as requested by customers.
  • Process optimization. Review all customer inquiries and cancelations for learnings and future optimization of internal processes. Identify opportunities to enhance internal processes, products, and services. Collaborate with customer service team to deliver best in class service.
Foundational knowledge and experience to grow from

You are fluently bilingual (French & English) and possess a high-school diploma with 1+ years of experience in customer service or office administration. Any financial work experience or knowledge is considered an asset

Skills and competencies that will take you further

Service oriented. Administratively proficient.
  • Customer focused: Deliver outstanding client experiences at every interaction and execute on plans to continuously build the client experience, in line with CWB's brand promise. Provide full-service solutions for clients with the view to be every client's primary financial partner.
  • Adaptable: Are comfortable working in a high-volume, fast paced setting where you are required to identify and respond to changes quickly, addressing customer inquiries or concerns.
  • Administratively proficient. Respectful of information and data, you are accurate and thorough in your approach, execution & follow up.
  • Confident & assertive. Sound in your knowledge, you deliver communication with tact & diplomacy.
  • Organization and time management. You have the knack to effectively manage several priorities simultaneously.
  • Optimizer: Commitment to working and contributing to continuous improvement of internal processes.
  • Technically proficient. You are comfortable with Microsoft Office Suite of products and are adapt at learning new software as needed.
  • Team player. You work well with colleagues while striving to meet personal goals.
Why work with us?

Your success is our obsession And our award-winning culture & benefits back it up.

Wellness matters. We offer an award-winning benefits package that includes:
  • hybrid work environments
  • everyday flexibility
  • company-funded health coverage
  • health care spending account
  • a flexible wellness program
  • generous time-away options to unplug, rest & recover.
Career development. We commit to our employees' development and help them reach their professional goals with:
  • organization wide coaching services
  • mentorship
  • education support & training programs.
Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.

Put your career in drive with CWB National Leasing. Apply today.

-------------------------------------------------------------------------------------------

Représentant du service à la clientèle bilingue

Spécifications du rôle

Environnement de travail hybride, incluant le travail en présentiel.

Lieu de travail flexible: Winnipeg, MB. Edmonton, AB.

Horaire de travail: Lundi au vendredi, 37.5hr/semaine.

CWB National Leasing. Équiper votre entreprise pour la croissance.

CWB National Leasing est la plus grande et la plus ancienne société de location et de financement d'équipement au Canada. Elle aide les concessionnaires d'équipement à obtenir des solutions de financement sans tracas et à sécuriser l'équipement grâce à une gamme complète de financement dans les secteurs de l'agriculture, de la construction, du transport, de la foresterie, des soins de santé, du commerce et de l'équipement de golf et de gazon, partout au Canada

L'opportunité

Nos représentants du service à la clientèle bilingues sont le visage et la voix de CWB National Leasing, offrant aux clients internes et externes des services et des solutions. Que ce soit par téléphone, virtuellement ou par courriel, notre équipe de service à la clientèle supervise toutes les mises à jour ou les changements aux renseignements sur les baux et les coordonnées.

Le quotidien

Service à la clientèle. Administration des baux. Optimisation des processus.
  • Assurer un service à la clientèle exceptionnel. Répondre ou résoudre de manière efficace et efficiente toutes les demandes et préoccupations des clients de manière professionnelle et respectueuse. Gérer les visiteurs et les appels téléphoniques avec un sentiment d'urgence. Faire preuve de discrétion et respecter la confidentialité de toutes les transactions avec les clients et les fournisseurs.
  • Effectuer des procédures de location complexes. Saisir les demandes de crédit, traiter les demandes d'information ou de documentation, vérifier les informations relatives aux baux et générer et distribuer les documents de bail selon les besoins. Ajuster les comptes des clients en respectant les politiques et les lignes directrices.
  • Gérer les dossiers des clients. Mettre à jour et traiter les changements de nom, les nouveaux locataires, les changements d'adresse, les informations bancaires, etc. à la demande des clients.
  • Optimiser les processus. Examiner toutes les demandes et annulations des clients afin d'en tirer des enseignements et d'optimiser les processus internes à l'avenir. Identifier les opportunités d'amélioration des processus, produits et services internes. Collaborer avec l'équipe du service clientèle pour fournir le meilleur service possible.
Connaissances de base et expérience à capitaliser

Vous êtes parfaitement bilingue (français et anglais) et possédez un diplôme d'études secondaires avec une expérience de plus d'un an dans le service à la clientèle ou l'administration de bureau. Toute expérience ou connaissance dans le domaine financier est considérée comme un atout

Aptitudes et compétences qui vous permettront d'aller plus loin

Orienté vers le service. Compétence administrative.
  • Orientation client : Offrir une expérience client exceptionnelle à chaque interaction et mettre en œuvre des plans visant à améliorer continuellement l'expérience client, conformément à la promesse de la marque CWB. Fournir des solutions complètes aux clients en vue d'être le premier partenaire financier de chaque client.
  • Capacité d'adaptation : Vous êtes à l'aise dans un environnement où le volume de travail est élevé et où le rythme est rapide. Vous devez identifier les changements et y réagir rapidement, en répondant aux questions et aux préoccupations des clients.
  • Compétent sur le plan administratif. Respectueux de l'information et des données, vous êtes précis et minutieux dans votre approche, votre exécution et votre suivi.
  • Confiant(e) et assuré(e). Fort de vos connaissances, vous communiquez avec tact et diplomatie.
  • Organisation et gestion du temps. Vous avez le don de gérer efficacement plusieurs priorités simultanément.
  • Optimiseur : Vous vous engagez à travailler et à contribuer à l'amélioration continue des processus internes.
  • Vous êtes compétent au niveau technique. Vous êtes à l'aise avec la suite de produits Microsoft Office et vous vous adaptez à l'apprentissage de nouveaux logiciels si nécessaire.
  • Esprit d'équipe. Vous travaillez bien avec vos collègues tout en vous efforçant d'atteindre vos objectifs personnels.
Pourquoi travailler avec nous ?

Votre réussite est notre obsession Et nos avantages le confirment.

Le bien-être est important. Nous offrons un ensemble d'avantages sociaux hors pair qui comprend:
  • des environnements de travail hybrides
  • la flexibilité au quotidien
  • une couverture santé financée par l'entreprise
  • un compte de soins de santé et de dépenses personnelles
  • un programme de bien-être flexible
  • de généreuses options de congés pour se reposer et se rétablir.
Développement de carrière. Nous nous engageons dans le développement de nos employés et nous les aidons à atteindre leurs objectifs professionnels grâce à :
  • des services de coaching à l'échelle de l'organisation
  • des services de mentorat
  • des programmes de formation et de soutien à l'éducation.
Apportez votre pleine personnalité au travail. L'inclusion est un cheminement qui nécessite de la pratique et de l'expérience pour aboutir à des résultats significatifs. Votre point de vue compte et vous serez écouté. Trouvez une communauté au sein de la famille CWB dans nos groupes de représentation des employés.

Équipez votre carrière avec CWB National Leasing. Postulez dès aujourd'hui.

En tant qu'employeur équitable, CWB Groupe financier s'engage à offrir un environnement sécuritaire et inclusif où une main-d'œuvre diversifiée s'épanouit. Nous vous accueillons et nous vous encourageons à vous investir pleinement dans votre travail. La dignité, le respect et l'égalité ne sont pas négociables. Si vous avez besoin de mesures d'adaptation au cours du processus de recrutement ou de sélection, n'hésitez pas à nous contacter.

#LI-AI1

As an equitable employer, CWB Financial Group is committed to providing a safe and inclusive environment where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require accommodation during any part of the recruitment or selection process, please reach out.

Closing Date:

* Position closes at 12:01am on the close date identified below.
11/30/2024

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