Bilingual Client Service Representative
1 month ago
Job Summary
The Bilingual Client Service Representative is a key member of our team, responsible for providing exceptional customer service to our clients in both French and English. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities
- Provide guidance to clients on benefit options and answer questions related to premium calculations, claim submissions, and eligibility issues.
- Respond to client inquiries via phone and email, providing timely and accurate information.
- Communicate with internal teams to resolve client issues and ensure seamless service delivery.
- Assist with ongoing maintenance of client enrollment data and ensure accurate and up-to-date information.
- Participate in ongoing training and development to enhance knowledge and skills.
Requirements
- Excellent verbal and written communication skills in both French and English.
- Superior customer service skills, with a focus on resolving client issues in a timely and professional manner.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Demonstrated Microsoft Office skills, with a focus on Word, Excel, and MS Teams.
- Knowledge of Mainframe systems, such as PAS and EAS, or Finesse system, would be considered an asset.
- Knowledge of GroupNet for Plan Administration and GroupNet Flex would be considered an asset.
- Group Insurance experience would be considered an asset.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive compensation package.
- A comprehensive benefits program.
How to Apply
Canada Life is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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