Business Development Specialist

2 months ago

Québec, Quebec, Canada Canadian Imperial Bank of Commerce Full time
Job Summary

We are seeking a highly skilled Business Development Specialist to join our team at the Canadian Imperial Bank of Commerce. As a Business Development Specialist, you will play a key role in providing exceptional virtual client experiences to support our vision of being a leader in client relationships and increasing client loyalty.

Key Responsibilities
  • Client Engagement - Engage with business clients and/or internal partners via phone and video conferencing to understand and address their business needs or to fulfill a service request. Provide guidance, support, and advice to business clients through discovery conversations to meet their short and long-term needs and triage high-value clients to the appropriate relationship team.
  • Operational Effectiveness - Prepare concise analysis and recommendations in support of credit submissions, ensuring all information is accurate and in compliance with our lending due diligence policies. Accurately capture clients' financial information, ensuring all documentation is completed in accordance with CIBC policies and procedures.
  • Collaboration - Introduce high-value clients to Relationship Managers, Business Banking, where appropriate, to support their business as it grows and becomes increasingly more complex to meet the corresponding cash management and lending needs. Introduce clients to Imperial Service partners, where appropriate, to further deepen client relationships and support more complex personal needs and planning.
  • Digital Advocacy - Promote and demonstrate the use of digital banking options by introducing the client to alternative ways to bank with ATM, Mobile, and SmartBanking for Business.
Requirements
  • Experience - 2-3 years' experience in a professional, fast-paced sales and service environment, preferably in a financial services industry or Client Contact Centre.
  • Knowledge - Well-developed knowledge of business banking products and services, credit analysis, and credit risk management principles.
  • Skills - Client needs assessments, client relationship management, commercial acumen, customer experience, financial products, and teamwork.
  • Language - Fluency in French and English to support business operations outside of Quebec, Canada.
What We Offer
  • A competitive salary and incentive pay.
  • A comprehensive benefits program, including a defined benefit pension plan and an employee share purchase plan.
  • A vacation offering and wellbeing support.
  • MomentMakers, our social, points-based recognition program.
What We're Looking For
  • A team player who can demonstrate a strong sense of curiosity and a passion for growing their knowledge.
  • An individual who can bring their real self to work and live our values - trust, teamwork, and accountability.
Work Environment

We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development.

We are committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience.

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