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Care Support Specialist
2 months ago
About Kindred Home Care
We are a leading provider of home-based care services, dedicated to delivering high-quality support to individuals and families in need. Our team is passionate about making a positive impact in the lives of our clients, and we are seeking a skilled and compassionate Care Support Specialist to join our team.
Role Responsibilities
- Coordinate service delivery and daily scheduling to ensure seamless support for our clients and caregivers.
- Communicate effectively with staff, clients, and families to address scheduling challenges and provide timely updates.
- Manage a high volume of phone calls, emails, and system tasks to ensure efficient and responsive support.
- Provide general administrative support and data entry to maintain accurate records and reports.
- Establish strong relationships with caregivers, clients, and regional teams to ensure a collaborative and supportive environment.
- Maintain accurate schedules and caregiver availability records to ensure optimal resource allocation.
- Identify and escalate potential risks to ensure the safety and well-being of our clients.
Qualifications and Requirements
- Comfort with technology and ability to learn new systems quickly.
- Excellent critical thinking, organizational, and problem-solving skills to navigate complex situations.
- Effective relationship-building skills, outstanding communication, and interpersonal skills to work with diverse stakeholders.
- Ability to think quickly and re-prioritize tasks in a fast-paced environment.
- Experience in scheduling and customer service would be considered an asset.
- Ability to work from home with minimal supervision and maintain a high level of productivity.
- Positive, flexible, and reliable attitude with a strong commitment to delivering exceptional service.
Working with Kindred Home Care
We are a company that values diversity, equity, and inclusion, and we are committed to creating a workplace culture that is welcoming and supportive of all individuals. Our team is passionate about making a positive impact in the lives of our clients, and we are seeking a skilled and compassionate Care Support Specialist to join our team.
What We Offer
We offer a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that is supportive of work-life balance. If you are a motivated and compassionate individual who is passionate about delivering exceptional care and support, we encourage you to apply for this exciting opportunity.
