Customer Experience and Branch Operations Specialist
4 weeks ago
Avenir Energy Ltd. is a leading propane distribution company in Canada, committed to delivering exceptional service and excellence.
The Customer Experience and Branch Operations Specialist plays a vital role in driving growth, resolving customer inquiries, and ensuring the smooth operation of local branches.
Key Responsibilities:
- Manage existing customer accounts, record and maintain account information, and respond to customer calls while achieving a Service Level of 85%.
- Obtain and evaluate relevant information to handle inquiries, orders, and complaints promptly and professionally.
- Increase revenue through inside sales initiatives by cross-selling products and services.
- Keep records of customer interactions and transactions through account comments.
- Communicate and coordinate with internal departments to ensure service excellence.
Branch Representative Responsibilities:
- Support day-to-day operations at the branch, including inventory management, order processing, and dispatch coordination.
- Handle walk-in customer inquiries and provide information on products and services.
- Assist in managing stock levels, ordering supplies, and maintaining inventory records.
Avenir Energy offers a competitive salary range of $60,000 - $80,000 per year, depending on experience and qualifications.
Beyond the job requirements, Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. We strive to create an inclusive work environment where employees can thrive and grow professionally.
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