Customer Service Specialist

1 week ago


GrandeRivière, Canada National Bank Full time
Job Overview

We are seeking a highly skilled and motivated Customer Service Specialist to join our team at National Bank. As a key member of our branch, you will play a vital role in providing exceptional service to our clients and ensuring their satisfaction.

Job Description

As a Customer Service Specialist, your primary responsibility will be to greet and assist clients in a friendly and professional manner. You will work closely with our team to provide personalized solutions to meet the needs of our clients.

Your day-to-day tasks will include:

  • Greeting clients and responding to their inquiries
  • Helping clients use our banking applications and ABMs
  • Listening to clients' needs and resolving complex situations
  • Providing advice and offering transaction solutions for Personal Banking clients
  • BUILDING LASTING BUSINESS RELATIONSHIPS WITH CLIENTS
  • Ensuring client satisfaction and engagement
  • Referring clients to specialist colleagues for their specific needs

You will also be responsible for maintaining compliance and risk management rules within our branch.

Required Skills and Qualifications

To succeed in this role, you must possess:

  • A college diploma (DEC) or equivalent
  • Customer service experience
  • An inclusive attitude and openness to diversity
  • A positive attitude and empathy for clients
  • Interest in technology and ability to share knowledge
  • Ability to adapt to different situations
  • Languages: French

Additional skills that would be an asset include:

  • Press space or enter keys to toggle section visibility Accountability Brand Ambassadorship Business Development Client-focused Customer Relationship Management Detail-oriented Digital literacy Driving Results Emotional Intelligence Empathy Humility Learning Agility Oral Communication Teamwork
Benefits

In addition to competitive compensation, we offer a comprehensive benefits package, including:

  • A health and wellness program
  • Flexible group insurance
  • A generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • Telemedicine service
  • Virtual sleep clinic

We strive to create a positive employee experience by fostering a dynamic work environment and providing cutting-edge collaboration tools. We actively listen to employees' ideas and encourage regular feedback and ongoing communication.



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