Bell Person

12 hours ago

Halifax, Nova Scotia, Canada New Castle Hotels & Resorts Full time
Job Title: Bell Person/Valet Attendant

Job Summary:

We are seeking a friendly and efficient Bell Person/Valet Attendant to join our team at New Castle Hotels & Resorts. As a Bell Person/Valet Attendant, you will be responsible for providing exceptional customer service to our guests, ensuring their luggage and vehicles are handled with care and precision.

Key Responsibilities:
  • Open doors and welcome guests
  • Approach all encounters with guests and employees in a friendly, service-oriented manner
  • Maintain regular attendance as required by scheduling that will vary according to the needs of the hotel
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working
  • Comply at all times with hotel standards and regulations to encourage safe and efficient operations
  • Transfer luggage and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts
  • Supply guests with directions, travel information, and other information such as available services and points of interest
  • Receive and mark baggage by completing and attaching claim checks
  • Greet incoming guests and escort them to their rooms
  • Assist physically challenged travelers and other guests with special needs
  • Deliver messages and room service orders
  • Run errands for guests
  • Explain the operation of room features such as locks, ventilation systems, and televisions
  • Maintain clean lobby and entrance areas for travelers and guests
  • Transport guests about premises and local areas, or arrange for transportation
  • Compute and complete charge slips for services rendered and maintain records
  • Pick up and return items for laundry and valet service
  • Assist at Front Desk operations as directed by manager/supervisor
  • Ensure guest safety
  • Follow all department standard operating procedures
Requirements:
  • Must be available to work daytime, evening, overnight, weekdays, weekends and holidays
  • Valid Driver's License with clean driver's abstract required
  • 1 year of experience in a hotel or a related customer service field preferred
  • High School diploma or equivalent preferred
  • Comfortable working with computer, copier, scanner, telephone, two way radio, guest luggage, bell carts, property vehicle
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
  • Ability to work long hours and some back to back shifts, as needed
  • Ability to work under variable temperatures and noise levels
  • Near Vision – ability to see details at close range
  • Ability to bend, stretch, twist or reach with your body and arms
  • Must be able to stand and/or walk for lengthy periods of time
  • Must have good oral and written comprehension and be able to convey information and ideas clearly in English
  • Multi-lingual skills an asset
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
  • Must work well in stressful, high pressure situations and maintain composure and objectivity under pressure
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests

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