Senior Implementation Consultant
4 weeks ago
At Netomi, we're revolutionizing customer experience with cutting-edge AI technology. As a Senior Implementation Consultant, you'll play a key role in shaping the future of AI for top-tier clients.
Key Responsibilities:- Collaborate with sales and customer success managers to scope out projects and provide effort estimations and timelines.
- Participate in discovery calls with customers and cross-functional teams to drive project success.
- Lead technical project activities, including solution architecture design, to ensure successful delivery.
- Architect complex projects requiring integration with multiple products, driving innovation and efficiency.
- Perform complex configuration and troubleshooting of Netomi's solution(s) to ensure seamless customer experience.
- Ensure project documentation is up-to-date and accessible to all stakeholders.
- Provide guidance on best practices and participate in reviews with customers to drive excellence.
- Collaborate with different teams for effective troubleshooting and deployment of customer solutions.
- Lead business discussions to drive Netomi's value proposition and drive customer success.
- Analyze customer health and create plans to improve and optimize AI Agent performance.
- 5-6 years of experience in project management, preferably from a consulting organization.
- At least 2 years of experience in a SaaS-based organization conceptualizing and deploying solutions.
- Strong client/stakeholder management skills and proficiency in communication.
- Ability to deliver under stressful conditions and experience in implementation of SaaS products.
- Basic understanding of SQL and relational databases, as well as strong tool experience with JSON, Datadog, Postman, and API Integrations.
- Basic or moderate understanding of NLP.
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
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Old Toronto, Ontario, Canada Netomi Full time{"h1": "AI Implementation Consultant", "p": "At Netomi, we're revolutionizing customer experience with AI. As a Senior Implementation Consultant, you'll work with top-tier clients to design and deploy AI solutions that drive business results. With a strong background in project management and a passion for AI, you'll be responsible for scoping projects,...
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