Client Service Expert

4 weeks ago

Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time
About the Opportunity

We are seeking a highly skilled Client Service Expert to join our team in New York. As a key member of our Loan Servicing Group, you will be responsible for supporting the Structured Finance department and ensuring operational performance and efficiency across the perimeter.

Responsibilities
  • Assist production teams as needed and provide technical support to build expertise within the STR Servicing teams
  • Review, verify, and authorize daily loan transactions, including Money Market, Commercial Paper, Non-performing, and Direct/Agented facilities
  • Oversee the review and approval of loan forms for new borrowings, increases, rollovers, pay-downs, and commitment reductions, as well as daily approvals of loan proceeds
  • Evaluate discrepancies in interest, commitment fees, and ensure proper reconciliation
  • Contribute to the improvement of AMER processes and aligning STR processes globally, focusing on data quality, payments, event management, and key performance indicators (KPIs)
  • Support the STR manager in monitoring STR Servicing processes and data quality through various system-generated reports
  • Serve as a Subject Matter Expert and preferred point of contact for related projects
  • Maintain comprehensive process documentation and team training to uphold high standards
Requirements
  • Proficiency in Loan IQ (LIQ Loan System) and experience servicing syndicated deals as an agent
  • Strong understanding of loan products and cash payment principles in USD and foreign currencies
  • Advanced Excel skills
  • A minimum of 5 years of experience in commercial lending using Loan IQ, with exposure to diverse portfolios (agency/syndicated loans)
  • Knowledge of financial products, especially loans, guarantees, and standby letters of credit
Competencies
  • Strong analytical and reconciliation skills with attention to detail and accuracy
  • Excellent written and verbal communication skills
  • Self-confidence, ability to work independently, and strong organizational and time management skills
  • A team player who collaborates effectively
Benefits

The successful candidate can expect a competitive salary of approximately $95,000 per annum, based on industry standards and market rates. The company offers a hybrid work environment, providing flexibility to work remotely while promoting interaction and collaboration with colleagues. Additionally, Societe Generale provides fully sponsored virtual healthcare assistance, an Employee Assistance Program, and access to various employee resource groups. Our culture emphasizes continuous development, offering numerous training programs and encouraging employees to engage in professional growth.

Language Requirements

Bilingual proficiency in English and French is required, with the ability to communicate effectively in both languages. Regular collaboration with colleagues and partners in the United States necessitates strong written and verbal communication skills in English.

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