Client Service Coordinator

4 weeks ago


Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time
Job Description

In this pivotal role as a Client Service Coordinator within the Loan Servicing Group, you will be responsible for ensuring operational performance and efficiency across the Structured Finance department. Your key objective will be to support the Servicing team in providing exceptional client service while guaranteeing seamless loan administration.

About the Job

The Societe Generale Corporate Investment Bank is a leading European corporate and investment bank, offering excellence of service to its clients, strong profitability to the Group, and being an employer of choice for its employees. As a transversal expert for the Servicing team, you will focus on assisting production teams as needed, providing technical support to build expertise within the STR Servicing teams, and overseeing the review and approval of loan forms for new borrowings, increases, rollovers, pay-downs, and commitment reductions.

  • Assist production teams as needed, providing technical support to build expertise within the STR Servicing teams
  • Review, verify, and authorize daily loan transactions, including Money Market, Commercial Paper, Non-performing, and Direct/Agented facilities
  • Oversee the review and approval of loan forms for new borrowings, increases, rollovers, pay-downs, and commitment reductions, as well as daily approvals of loan proceeds
  • Ensure proper reconciliation of interest, commitment fees, and investigate any discrepancies
  • Contribute to the improvement of AMER processes and aligning STR processes globally, with a focus on data quality, payments, event management, and key performance indicators (KPIs)
  • Support the STR manager in monitoring STR Servicing processes and data quality through various system-generated reports
  • Serve as a Subject Matter Expert and preferred point of contact for related projects
  • Ensure comprehensive process documentation and team training to maintain high standards
Requirements

To succeed in this role, you must possess:

  • Proficiency in Loan IQ (LIQ Loan System) and experience servicing syndicated deals as an agent
  • Strong understanding of loan products and cash payment principles in USD and foreign currencies
  • Advanced Excel skills
  • A minimum of 5 years of experience in commercial lending using Loan IQ, with exposure to diverse portfolios (agency/syndicated loans)
  • Knowledge of financial products, especially loans, guarantees, and standby letters of credit
What We Offer

We offer a competitive salary range of $80,000-$110,000 per annum, along with a minimum of 20 vacation days + 4 personal days, supportive maternity, paternity, parental, and adoption leave policy, health spending ($2,000/year) and personal spending ($1,000/year) accounts with 75+ eligible reimbursement categories, fully sponsored virtual healthcare assistance, and Employee Assistance Program to you and your immediate family. Our hybrid work environment promotes interaction and collaboration with colleagues while adhering to all SG standard protocols.



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