Retail Store Manager

2 weeks ago


Lower Sackville, Nova Scotia, Canada Ultramar Full time
Retail Store Supervisor Job Description

At Ultramar, we are seeking a highly skilled Retail Store Supervisor to join our team. As a key member of our retail operations, you will be responsible for overseeing the daily activities of our retail store, ensuring excellent customer service, and driving sales growth.

Key Responsibilities:
  • Hire and Train Staff: Recruit, train, and develop a team of retail sales associates to provide exceptional customer service and meet sales targets.
  • Authorize Payments and Returns: Ensure accurate and efficient processing of payments and returns, maintaining a high level of customer satisfaction.
  • Establish Work Schedules: Create and manage work schedules to ensure adequate staffing levels, meeting business needs and employee preferences.
  • Sell Merchandise: Demonstrate a strong understanding of our products and services, providing expert advice to customers and driving sales growth.
  • Prepare Sales Reports: Analyze sales data, identifying trends and opportunities to improve sales performance and customer satisfaction.
  • Resolve Customer Issues: Address customer complaints and concerns in a professional and courteous manner, ensuring a positive shopping experience.
  • Organize Inventory: Maintain accurate inventory levels, ensuring stock is properly stored, and merchandise is easily accessible to customers.
  • Supervise and Coordinate Staff: Lead and motivate a team of retail sales associates, providing guidance and support to ensure excellent customer service and sales performance.

Requirements:

  • Education: Secondary (high) school graduation certificate or equivalent experience.
  • Experience: 1 year to less than 2 years of retail sales experience, preferably in a supervisory role.
  • Computer and Technology Knowledge: Proficient in point-of-sale systems and other retail technology.
  • Language: Fluency in English.

Work Environment:

  • Work Setting: Retail business.
  • Supervision: 3-4 people.
  • Hours of Work: 30 to 40 hours per week.

Support for Newcomers and Refugees:

  • Assist with Immediate Settlement Needs: Support newcomers and refugees with housing, transportation, storage, childcare, and winter clothing.
  • Recruit Newcomers and Refugees: Recruit newcomers and refugees who were displaced by a conflict or natural disaster.
  • Support with Foreign Credential Recognition: Assist newcomers and refugees with foreign credential recognition.

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