Retail Store Manager
2 weeks ago
At Ultramar, we are seeking a highly skilled Retail Store Supervisor to join our team. As a key member of our retail operations, you will be responsible for overseeing the daily activities of our retail store, ensuring excellent customer service, and driving sales growth.
Key Responsibilities:- Hire and Train Staff: Recruit, train, and develop a team of retail sales associates to provide exceptional customer service and meet sales targets.
- Authorize Payments and Returns: Ensure accurate and efficient processing of payments and returns, maintaining a high level of customer satisfaction.
- Establish Work Schedules: Create and manage work schedules to ensure adequate staffing levels, meeting business needs and employee preferences.
- Sell Merchandise: Demonstrate a strong understanding of our products and services, providing expert advice to customers and driving sales growth.
- Prepare Sales Reports: Analyze sales data, identifying trends and opportunities to improve sales performance and customer satisfaction.
- Resolve Customer Issues: Address customer complaints and concerns in a professional and courteous manner, ensuring a positive shopping experience.
- Organize Inventory: Maintain accurate inventory levels, ensuring stock is properly stored, and merchandise is easily accessible to customers.
- Supervise and Coordinate Staff: Lead and motivate a team of retail sales associates, providing guidance and support to ensure excellent customer service and sales performance.
Requirements:
- Education: Secondary (high) school graduation certificate or equivalent experience.
- Experience: 1 year to less than 2 years of retail sales experience, preferably in a supervisory role.
- Computer and Technology Knowledge: Proficient in point-of-sale systems and other retail technology.
- Language: Fluency in English.
Work Environment:
- Work Setting: Retail business.
- Supervision: 3-4 people.
- Hours of Work: 30 to 40 hours per week.
Support for Newcomers and Refugees:
- Assist with Immediate Settlement Needs: Support newcomers and refugees with housing, transportation, storage, childcare, and winter clothing.
- Recruit Newcomers and Refugees: Recruit newcomers and refugees who were displaced by a conflict or natural disaster.
- Support with Foreign Credential Recognition: Assist newcomers and refugees with foreign credential recognition.
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