Customer Service Representative

2 weeks ago

Lower Sackville, Nova Scotia, Canada Lawton Drugs Full time

A leading Canadian retail company, Sobeys Inc. serves the food shopping needs of Canadians with approximately 1,500 stores in all 10 provinces under retail banners that include Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawton's Drug Stores as well as in-store pharmacies, liquor and more than 350 retail fuel locations.

Together with our 125,000 employees and franchise affiliates and a collective passion for delivering exceptional food and shopping experiences, Sobeys' purpose is to improve the lives of Canadians by helping them Eat Better, Feel Better and Do Better.

Key Responsibilities:
  • Provide customers with friendly and professional service by processing their service requests, payments, and transactions in an efficient manner.
  • Ensure accurate cash-handling procedures at all times.
  • Actively contribute to an environment of employee and customer engagement.
Key Accountabilities:
  • Provide customer service to meet customer needs.
  • Maintain an accurate cash drawer while following company policies and procedures.
  • Manage lotto services.
  • Process utility payments, rentals, and transactions.
  • Perform negative transactions such as refund or return transactions.
  • Assist in Front End Department functions.
  • Maintain customer service desk area.
  • Assist other departments and functions as required.
  • Adhere to and implement all applicable company standards.
  • Perform administrative duties as required.
Requirements:
  • Basic mathematical skills.
  • Ability to work independently in a fast-paced environment.
  • Partial high school.
  • No previous experience required.

Retail store

  • May be required to lift up to 50lbs.
  • Two-person lift required for weights exceeding 50lbs.
  • Ability to stand for long periods of time.
  • Physical work including; but not limited to bending, lifting, and reaching.
  • Exposure to varying temperatures over short periods of time.
  • Exposure to sanitation and cleaning chemicals.
  • Flexible hours and overtime.

Thank you for your interest in this role.

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