Customer Service Supervisor
4 weeks ago
We are seeking a highly skilled Customer Service Supervisor to join our team at SYNERGY PHARMAPLUS LTD. The successful candidate will be responsible for overseeing the customer service team, ensuring excellent customer experience, and driving sales growth.
Key Responsibilities- Supervise and co-ordinate activities of customer service team members
- Assign sales workers to duties and ensure effective sales floor coverage
- Authorize payments by cheque and manage cash handling
- Order merchandise and maintain inventory levels
- Establish work schedules and ensure adequate staffing
- Prepare reports on sales volumes, merchandising, and personnel matters
- Resolve customer complaints and supply shortages
- Conduct performance reviews and provide feedback to team members
- Secondary (high) school graduation certificate
- 1 year to less than 2 years of experience in customer service or retail management
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks
- Strong problem-solving and conflict resolution skills
The successful candidate will work in a retail store environment, with a focus on providing excellent customer service and driving sales growth. The ideal candidate will be able to work in a team environment, communicate effectively with customers and colleagues, and adapt to changing priorities.
What We Offer- Health care plan
- Permanent work term
- 30 to 40 hours per week
- English language
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