Customer Service Supervisor
4 weeks ago
Job Title: Customer Service Supervisor
Job Summary:
We are seeking a highly skilled Customer Service Supervisor to join our team at SYNERGY PHARMAPLUS LTD. The successful candidate will be responsible for overseeing the customer service team, ensuring excellent customer experience, and driving sales growth.
Key Responsibilities:
- Supervise and co-ordinate activities of customer service representatives
- Establish work schedules and assign tasks to team members
- Authorize payments and manage cash
- Prepare reports on sales volumes and customer feedback
- Resolve customer complaints and supply shortages
- Organize and maintain inventory
Requirements:
- 1 year to less than 2 years of experience in customer service or retail management
- Excellent communication and interpersonal skills
- Ability to multitask and work under pressure
- Client focus and team player
Work Environment:
Fast-paced retail environment with a focus on customer satisfaction
Language: English
Hours of Work: 30 to 40 hours per week
Benefits: Health care plan and permanent employment
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