Service Consultant

5 days ago


Barrie, Ontario, Canada The 401 Group of Companies Full time
Job Summary

We are seeking a highly skilled and customer-focused Service Advisor to join our team at The 401 Group of Companies. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Customer Service: Provide exceptional customer service by listening to customers' concerns, clarifying their needs, and offering solutions.
  • Service Coordination: Coordinate with customers, technicians, and other stakeholders to ensure seamless service delivery.
  • Estimating and Scheduling: Develop accurate estimates and schedules for repairs and maintenance, ensuring timely completion and customer satisfaction.
  • Communication: Communicate effectively with customers, technicians, and other stakeholders to ensure clear understanding of service requirements and progress.
  • Record Keeping: Maintain accurate records of customer interactions, service history, and repair orders.
Requirements
  • Customer Service Experience: Minimum 2 years of experience in a customer-facing role, preferably in the automotive industry.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate complex technical information to customers.
  • Organizational Skills: Strong organizational skills, with the ability to prioritize tasks and manage multiple customers simultaneously.
  • Technical Knowledge: Basic knowledge of automotive systems and repair procedures, with a willingness to learn and develop technical skills.
What We Offer
  • Competitive Compensation: Competitive salary and benefits package, including health and wellness benefits.
  • Opportunities for Growth: Opportunities for career advancement and professional growth within The 401 Group of Companies.
  • Collaborative Work Environment: Collaborative and dynamic work environment, with a team of experienced professionals.


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