Automotive Service Consultant
4 weeks ago
Join Our Team at The 401 Group of Companies
At The 401 Group of Companies, we prioritize your potential over your past. We are dedicated to hiring outstanding individuals who view themselves as innovators, leaders, and proactive contributors in their daily endeavors.
Position Overview:
As an Automotive Service Consultant, you will play a crucial role in our service department. Your responsibilities will include:
- Diagnosing Customer Needs: Engage with customers to understand their vehicle issues by actively listening and clarifying symptoms through inspections and test drives.
- Warranty Verification: Review service contracts and warranty coverage to ensure customers are informed about their options.
- Cost Estimation: Prepare detailed estimates by calculating the costs of materials, labor, and any applicable deductibles.
- Repair Order Management: Create and manage repair orders by documenting issues, required services, and obtaining necessary approvals.
- Customer Relations: Maintain strong customer relationships by clearly communicating estimates, addressing inquiries, and coordinating transportation needs.
- Record Keeping: Ensure accurate documentation of service issues and planned corrective actions.
- Continuous Learning: Stay updated on industry knowledge through educational opportunities and manufacturer publications.
- Additional Responsibilities: Perform other duties as assigned to support the team.
What We Seek:
- Exceptional customer service skills.
- A minimum of two years in a customer service role.
- Automotive experience is a plus.
- A valid G Driver's License.
- Flexibility to work varied hours, including weekends.
Why Choose Us?
- Privately owned and proudly Canadian.
- State-of-the-art facilities with a modern service hub.
- A dynamic, fast-paced work environment with numerous initiatives and rewards.
- Individual and team-focused coaching and training opportunities.
- Career advancement and growth potential within the company.
- Health and wellness benefits.
- Employee discounts on services and products.
- Exclusive employee perks and programs.
- On-site parking available.
The 401 Group of Companies is recognized as one of Canada's fastest-growing business management groups, offering a comprehensive range of automotive services. If you share our growth mindset, we look forward to reviewing your application and discussing your future with us.
We are committed to providing an inclusive workplace and will accommodate the needs of individuals with disabilities throughout the recruitment process.
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