Optical Store Leader

23 hours ago

Montreal, Quebec, Canada EssilorLuxottica Group Full time
Store Manager Job Description

Requisition ID: 853204

Store #: Q0E638 ALPI - Downtown

Position: Full-Time

Total Rewards: Benefits/Incentive Information

Job Summary

We are seeking a highly skilled and experienced Store Manager to lead our team at Antoine Laoun Optician in Montreal. As a Store Manager, you will be responsible for delivering key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

Key Responsibilities
  • Customer Service: Ensure the Antoine Laoun team provides unsurpassed customer service.
  • Training and Coaching: Provide training and coaching to the team leveraging Company provided programs.
  • Performance Analysis: Analyze reporting to create and implement action plans to improve store KPIs, including NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth, and others.
  • Team Management: Attract and hire highly engaged team members to ensure the store has the right people in the right place at the right time.
  • Partnership: Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
  • Operational Excellence: Take pride in the store and guide the team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.
  • Safety and Compliance: Ensure all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment.
Requirements
  • Education: High School graduate or equivalent.
  • Experience: 4+ years management/supervisory experience.
  • Knowledge: Comprehensive knowledge from operations, processes, and business implications.
  • Skills: Strong influencing and negotiating skills, team building and management skills, knowledge of current optical theory and merchandise, strong communicator and listener, strong basic math skills, sales skills, familiarity with cash register, computers, and calculators, ability to manage time under aggressive deadlines.
Preferred Qualifications
  • Education: College degree or equivalent.
  • Licensure: State licensure (if applicable) and/or ABO Certification in non-licensed states.
  • Certification: Antoine Laoun Final Inspector Certification, Antoine Laoun Quality, Fitting and Adjusting Program.
  • Experience: Previous experience in customer service and retail.
  • Knowledge: Knowledge of current store merchandise, high level of business acumen to include detailed knowledge of AL Dashboard.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package Benefits/Incentive Information including health benefits, PTO, 401K, paid family leave, tuition reimbursement, and eyewear discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

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