Store Manager
5 hours ago
About Us
EssilorLuxottica Group is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We bring together the complementary expertise of two industry pioneers to create a vertically integrated business that addresses the world's evolving vision needs and the global demand of a growing eyewear industry.
Job Summary
The Store Manager is a key leader within the LensCrafters organization, responsible for delivering key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.
Key Responsibilities- Customer Service
- Convey a commitment to providing unsurpassed customer service through ensuring the LensCrafters' staff performs the Sales and Service Process steps.
- Demonstrate the Diamond Service Principles and Service Vision with all customers and patients.
- Team Management
- Provide on-the-job training and guidance to team members making use of Company-provided programs.
- Analyze store financial data and make recommendations regarding steps to improve profitability.
- Business Performance
- Strive to achieve 'Far Exceeds Expectations' on all targets set in the following areas:
- NPS – Net Promoter Score
- % Sales to Plan
- Customer Count
- Store Operating Profitability
- % Saturation of Training
- Key Performance Indicators, to include exam growth and retention
- Recruitment and Selection
- Recruit and select high-caliber staff.
- Administrative Duties
- Perform administrative duties, including payroll, inventory management, technical application, and understanding.
- Education
- High School graduate or equivalent
- Experience
- 4+ years management/supervisory experience
- Skills
- Comprehensive knowledge from operations, processes, and business implications
- Strong influencing and negotiating skills
- Team building and management skills
- Knowledge of current optical theory and merchandise
- Strong communicator and listener
- Strong basic math skills (addition, subtraction, multiplication, division)
- Sales skills
- Familiarity with cash register, computers, and calculators
- Ability to manage time under aggressive deadlines
Preferred Qualifications
- College degree or equivalent
- State licensure (if applicable) and/or ABO Certification in non-licensed states
- LensCrafters Final Inspector Certification
- LensCrafters Quality, Fitting, and Adjusting Program
- Previous experience in customer service and retail
- Knowledge of current store merchandise
- High level of business acumen to include detailed knowledge of LC Dashboard
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