Optical Store Manager

7 days ago

Montreal, Quebec, Canada EssilorLuxottica Full time

Job Summary

The Store Manager is a key leader within the EssilorLuxottica organization. This role is responsible for delivering key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

Major Duties & Responsibilities

  • Ensure the EssilorLuxottica team provides exceptional Customer Service
  • Provide training and coaching to the team leveraging Company provided programs
  • Analyze reporting to create and implement action plans to improve store KPIs, including: NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others
  • Attract and hire highly engaged team members to ensure the store has the right people in the right place at the right time
  • Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
  • Take pride in the store and guide the team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
  • Ensure all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment

BASIC QUALIFICATIONS

  • High School graduate or equivalent
  • 4+ years management/supervisory experience
  • Comprehensive knowledge from operations, processes and business implications
  • Strong influencing and negotiating skills
  • Team building and management skills
  • Knowledge of current optical theory and merchandise
  • Strong communicator and listener
  • Strong basic math skills (addition, subtraction, multiplication, division)
  • Sales skills
  • Familiarity with cash register, computers and calculators
  • Ability to manage time under aggressive deadlines

PREFERRED QUALIFICATIONS

  • College degree or equivalent
  • State licensure (if applicable) and/or ABO Certification in non-licensed states
  • EssilorLuxottica Final Inspector Certification
  • EssilorLuxottica Quality, Fitting and Adjusting Program
  • Previous experience in customer service and retail
  • Knowledge of current store merchandise
  • High level of business acumen to include detailed knowledge of AL Dashboard

Employee Benefits

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package Benefits/Incentive Information including health benefits, PTO, 401K, paid family leave, tuition reimbursement, and eyewear discounts.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

  • Optical Store Manager

    2 days ago

    Montreal, Quebec, Canada Luxottica Full time

    Job SummaryWe are seeking a highly skilled and experienced Optical Store Manager to lead our team at Luxottica. As a key member of our organization, you will be responsible for delivering exceptional customer service, driving sales growth, and ensuring seamless store operations.Key ResponsibilitiesCustomer Service: Provide unparalleled customer service,...

  • Optical Store Manager

    2 days ago

    Montreal, Quebec, Canada Luxottica Full time

    Job SummaryWe are seeking a highly skilled and experienced Optical Store Manager to lead our team at Luxottica. As a key member of our organization, you will be responsible for delivering exceptional customer service, driving sales growth, and ensuring seamless store operations.Key ResponsibilitiesCustomer Service: Provide unparalleled customer service,...

  • Optical Retail Store Leader

    4 weeks ago

    Montreal, Quebec, Canada EssilorLuxottica Group Full time

    Requisition ID: 853204 Store #: Q0E638 ALPI - Downtown Position: Full-Time Total Rewards: Benefits/Incentive Information Are you passionate about the optical industry and skilled in managing teams? Do you have a keen interest in high-quality eyewear and customer service? At EssilorLuxottica Group, we offer a dynamic and supportive work environment...

  • Optical Retail Store Leader

    4 weeks ago

    Montreal, Quebec, Canada EssilorLuxottica Full time

    Requisition ID: Store # : Q0E638 ALPI - Downtown Position: Full-Time Total Rewards: Are you passionate about the optical industry and possess strong bilingual communication skills? If you enjoy working with high-end eyewear and premium optical products, this role offers a dynamic and supportive work environment. At EssilorLuxottica, we pride...

  • Optical Retail Store Leader

    4 weeks ago

    Montreal, Quebec, Canada EssilorLuxottica Full time

    Requisition ID: Store # : Q0E638 ALPI - Downtown Position: Full-Time Total Rewards: Are you passionate about the optical industry and possess strong leadership skills? Do you enjoy working with high-quality eyewear and providing exceptional customer service? This role offers a dynamic and supportive work environment. At EssilorLuxottica, we...

  • Optical Store Leader

    18 hours ago

    Montreal, Quebec, Canada EssilorLuxottica Full time

    Store ManagerAntoine Laoun Optician is seeking a highly skilled and experienced Store Manager to lead our team in Montreal. As a Store Manager, you will be responsible for delivering key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.Key Responsibilities:Ensure the Antoine Laoun team provides...

  • Optical Store Leader

    21 hours ago

    Montreal, Quebec, Canada EssilorLuxottica Full time

    Store ManagerAntoine Laoun Optician is seeking a highly skilled and experienced Store Manager to lead our team in Montreal. As a Store Manager, you will be responsible for delivering key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.Key Responsibilities:Ensure the Antoine Laoun team provides...

  • Optical Store Leader

    16 hours ago

    Montreal, Quebec, Canada EssilorLuxottica Group Full time

    Store ManagerEssilorLuxottica Group is seeking a highly skilled Store Manager to lead our team at Antoine Laoun Optician in Montreal. As a Store Manager, you will be responsible for delivering key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.Key Responsibilities:Ensure the Antoine Laoun team...

  • Optical Retail Store Leader

    4 weeks ago

    Montreal, Quebec, Canada EssilorLuxottica Full time

    Requisition ID: Store # : Q0E638 ALPI - Downtown Position: Full-Time Total Rewards: Are you passionate about the optical industry and possess strong leadership skills? If you thrive in a dynamic environment and enjoy working with premium eyewear products, this role may be the perfect fit for you. At EssilorLuxottica, we pride ourselves on our...

  • Full-Time Optical Retail Manager

    4 weeks ago

    Montreal, Quebec, Canada EssilorLuxottica Group Full time

    Store Number: Q0E638 ALPI - Downtown Position: Full-Time Are you passionate about the optical industry and possess a flair for fashion? Do you enjoy working with high-quality eyewear and premium optical products? At EssilorLuxottica Group, we pride ourselves on our multi-disciplinary team of eye care specialists, including optometrists, opticians, and...

  • Optical Store Leader

    18 hours ago

    Montreal, Quebec, Canada EssilorLuxottica Group Full time

    Store Manager Job DescriptionRequisition ID: 853204Store #: Q0E638 ALPI - DowntownPosition: Full-TimeTotal Rewards: Benefits/Incentive InformationJob SummaryWe are seeking a highly skilled and experienced Store Manager to lead our team at Antoine Laoun Optician in Montreal. As a Store Manager, you will be responsible for delivering key performance indicators...

  • Optical Store Leader

    21 hours ago

    Montreal, Quebec, Canada EssilorLuxottica Group Full time

    Store Manager Job DescriptionRequisition ID: 853204Store #: Q0E638 ALPI - DowntownPosition: Full-TimeTotal Rewards: Benefits/Incentive InformationJob SummaryWe are seeking a highly skilled and experienced Store Manager to lead our team at Antoine Laoun Optician in Montreal. As a Store Manager, you will be responsible for delivering key performance indicators...

  • Optical Sales Professional

    7 days ago

    Montreal, Quebec, Canada EssilorLuxottica Full time

    Job SummaryThe Licensed Optician - Retail is a key member of the EssilorLuxottica team, responsible for delivering exceptional customer service and driving sales in our luxury retail stores. As a Licensed Optician, you will be the expert in optical sales and service, guiding customers in selecting the perfect frames and lenses to meet their needs.Main...

  • Optical Sales Professional

    1 week ago

    Montreal, Quebec, Canada EssilorLuxottica Full time

    Job SummaryThe Licensed Optician - Retail is a key member of the EssilorLuxottica team, responsible for delivering exceptional customer service and driving sales in our luxury retail stores. As a Licensed Optician, you will be the expert in optical sales and service, guiding customers in selecting the perfect frames and lenses to meet their needs.Main...

  • Optical Sales Associate

    2 weeks ago

    Montreal, Quebec, Canada EssilorLuxottica Group Full time

    Job Summary:We are seeking a highly motivated and customer-focused Optical Sales Associate to join our team at EssilorLuxottica Group. As an Optical Sales Associate, you will be responsible for delivering exceptional customer service and providing a personalized experience for our clients.Key Responsibilities:Customer Service: Provide top-notch customer...

  • Optical Sales Professional

    3 days ago

    Montreal, Quebec, Canada EssilorLuxottica Full time

    Job SummaryThe Licensed Optician - Retail is a key member of the EssilorLuxottica team, responsible for delivering exceptional customer service and driving sales in our luxury retail stores. As a Licensed Optician, you will be the expert in all things eyewear, guiding customers in selecting the perfect frames and lenses to meet their needs.Main...

  • Optical Sales Professional

    3 days ago

    Montreal, Quebec, Canada EssilorLuxottica Full time

    Job SummaryThe Licensed Optician - Retail is a key member of the EssilorLuxottica team, responsible for delivering exceptional customer service and driving sales in our luxury retail stores. As a Licensed Optician, you will be the expert in all things eyewear, guiding customers in selecting the perfect frames and lenses to meet their needs.Main...

  • Optical Care Specialist

    4 weeks ago

    Montreal, Quebec, Canada EssilorLuxottica Group Full time

    Requisition ID: 854731 Store #: 00E639 LensCrafters - Jean Talon Position: Part-Time Total Rewards: Benefits/Incentive Information Are you passionate about the optical industry and possess bilingual skills? Do you enjoy working with high-end eyewear and quality optical products? Discover a dynamic and supportive work environment. EssilorLuxottica Group is a...

  • Optical Care Specialist

    4 weeks ago

    Montreal, Quebec, Canada EssilorLuxottica Group Full time

    Requisition ID: 854731 Store #: 00E639 LensCrafters - Jean Talon Position: Part-Time Total Rewards: Benefits/Incentive Information Are you passionate about the optical industry and possess bilingual skills? Do you enjoy working with high-quality eyewear and optical products? This role offers an engaging and supportive work atmosphere. At Antoine Laoun...

  • Optical Sales Professional

    2 weeks ago

    Montreal, Quebec, Canada EssilorLuxottica Full time

    Job SummaryThe Licensed Optician - Retail is a key member of the EssilorLuxottica team, responsible for delivering exceptional customer service and driving sales in our luxury retail stores. As a Licensed Optician, you will be the expert in all things eyewear, guiding customers in selecting the perfect frames and lenses to meet their unique needs.Main...