AWS Cloud Connect Specialist

4 weeks ago


Toronto, Ontario, Canada Software International Full time
Cloud Contact Center Engineer

Software International is seeking a skilled Cloud Contact Center Engineer to join our team. As a Cloud Contact Center Engineer, you will design and configure Amazon Connect solutions to meet business requirements.

Key Responsibilities:

  • Design and configure Amazon Connect solutions, including onni-channel contact flows, routing and queues, prompts, and user management.
  • Collaborate with cross-functional teams to ensure seamless integration of Amazon Connect through the development and maintenance of AWS Lambda.
  • Monitor and troubleshoot the solution using tools such as AWS Cloudwatch.
  • Conduct thorough testing and troubleshooting to optimize the performance of Amazon Connect solutions.
  • Stay up-to-date with the latest Amazon Connect features and functionalities to continuously improve solutions.
  • Provide technical support and guidance to contact centre operations teams and end users.

Requirements:

  • Experience with Amazon Connect, AWS Lambda, and AWS Cloudwatch.
  • Strong understanding of cloud contact center solutions and their integration with other AWS services.
  • Excellent problem-solving and analytical skills.
  • Ability to work collaboratively in a team environment.
  • Strong communication and interpersonal skills.

Preferred Qualifications:

  • Experience with Amazon S3, Amazon LEX, AWS Glue, and AWS IAM services.
  • Prior contact center experience with Genesys development.

About Software International:

Software International supplies technical talent to Fortune 100/500/1000 companies in Canada/US. We currently have a long-term contract with our IT consulting client that is working with their large client on a move to cloud CCaS from on-prem with AWS Connect.



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