AWS Connect Cloud Specialist
1 week ago
Software International (SI) provides technical talent to Fortune 100/500/1000 companies in North America.
We currently have a long-term contract with our IT consulting client that is working with their large client on a move to cloud Contact Center as a Service (CCaS) from on-prem with AWS Connect.
This role requires an AWS Connect Developer with experience in developing Amazon Connect contact flows using Dynamo DB, Lex Bots, and API Gateway.
Key Responsibilities:
- Design and implement call routing using routing profiles, queues, call backs, emergency messages, hours of operations, holiday routing with dynamic messaging.
- Develop strong programming skills in Python, Node.js, and Java Lambda.
- Experience with AWS services like Contact Lens, Transcribe, Comprehend, S3, Athena, Quick Sight, Lambda, Elastic Search, Kibana, and Kinesis is preferred.
- Implement development and version control tools like Eclipse IDE, GIT, GitHub, and TFS.
- Experience with CI/CD pipelines using Go CD, Terraform, and Cloud Formation.
- Strong debugging, troubleshooting, and problem-solving skills are required.
- AWS certification is preferred.
- Prior Contact Center Experience with Genesys development is highly desired.
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