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AWS Cloud Connect Specialist

4 weeks ago

Toronto, Ontario, Canada Software International Full time

Software International is seeking a skilled AWS Cloud Connect Specialist to support our IT consulting client in their cloud migration project. The successful candidate will design and configure Amazon Connect solutions to meet business requirements, including omnichannel contact flows, routing, and queues.

Key Responsibilities:

  • Design and configure Amazon Connect solutions to meet business requirements.
  • Collaborate with cross-functional teams to ensure seamless integration of Amazon Connect through the development and maintenance of AWS Lambda.
  • Monitor and troubleshoot the solution using tools such as AWS Cloudwatch.
  • Conduct thorough testing and troubleshooting to optimize the performance of Amazon Connect solutions.
  • Stay up-to-date with the latest Amazon Connect features and functionalities to continuously improve solutions.
  • Provide technical support and guidance to contact centre operations teams and end-users.

Requirements:

  • Prior experience with Amazon Connect and AWS services is highly desired.
  • Additional experience with Amazon S3, Amazon LEX, AWS Glue, and AWS IAM services would be beneficial.

Remote Work:

No