Technical Solutions Expert

2 weeks ago

Toronto, Ontario, Canada Zendesk Full time
Job Description

The Technical Solutions Expert at Zendesk is responsible for driving customer happiness by proactively managing and delivering technical information to our customers. This role requires a strong understanding of technical, solution, and competitive aspects of the Zendesk sales cycle.

Key Responsibilities

  • Develop and maintain strong relationships with customers to understand their technical needs and provide tailored solutions.
  • Work closely with Sales, Marketing, and Product Managers to be the technical bridge between our Sales Representatives and their prospects.
  • Take ownership of the prime technical relationship with our prospects to drive customer happiness.
  • Provide technical guidance and support to customers to ensure successful implementation of Zendesk software.
  • Stay up-to-date with industry trends and emerging technologies to ensure Zendesk remains competitive.

Requirements

  • 5+ years of experience in a technical sales or consulting role.
  • Strong understanding of technical, solution, and competitive aspects of the Zendesk sales cycle.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a dynamic startup environment with multiple roles.
  • Bachelor's degree in a technical field is a requirement; graduate degree is a plus.

Desired Skills

  • Previous experience in a technical consulting or sales role.
  • Strong knowledge of Customer Service Software, ITSM, data warehousing, business intelligence.

About Zendesk

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

We believe in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Compensation

The US annualized OTE (On Target Earnings) range for this position is $108,000.00-$162,000.00 with a pay mix of 80/20 (base/commission). This position may also be eligible for bonus, benefits, or related incentives.

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