Director of Customer Success
4 weeks ago
Job Overview
The Director of Customer Success will lead a team of dedicated Customer Success Managers, driving operational excellence and managing the adoption and enablement of our solution. Key responsibilities include:
- Leading, mentoring, and inspiring a team of CSMs towards measurable business objectives
- Ensuring an exceptional customer experience through consistent and quality delivery
- Participating in recruitment and onboarding of new team members
- Leading skill development through coaching, active listening, and direct feedback
- Identifying and mitigating customer risk through customer health scores and CS tools
Requirements
- 10+ years of end-to-end SaaS adoption experience
- 8+ years of progressive experience in a people management role, leading a team of CSMs and supporting enterprise customers
- Proven track record of managing and scaling customer success teams delivering outcome-based value to complex and sophisticated enterprise clients
About Us
EightSix Network is a dynamic company that values innovation and customer satisfaction. We are seeking a highly skilled and experienced Director of Customer Success to join our team.
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