Senior Customer Success Manager
2 weeks ago
Job Description
The Challenge
- Lead and mentor a team of Customer Success Managers to drive business outcomes and customer satisfaction.
- Develop and execute a customer success strategy to ensure adoption and retention of our solution.
- Collaborate with cross-functional teams to identify and mitigate customer risk and drive customer journeys towards first-time value.
Requirements
- 10+ years of end-to-end SaaS adoption experience.
- 8+ years of progressive experience in people management, leading a team of CSMs and supporting enterprise customers.
- Proven track record of managing and scaling customer success teams delivering outcome-based value to complex and sophisticated enterprise clients.
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