Senior Customer Success Manager

2 weeks ago


Québec, Quebec, Canada EightSix Network Full time

Job Description

The Challenge

  • Lead and mentor a team of Customer Success Managers to drive business outcomes and customer satisfaction.
  • Develop and execute a customer success strategy to ensure adoption and retention of our solution.
  • Collaborate with cross-functional teams to identify and mitigate customer risk and drive customer journeys towards first-time value.

Requirements

  • 10+ years of end-to-end SaaS adoption experience.
  • 8+ years of progressive experience in people management, leading a team of CSMs and supporting enterprise customers.
  • Proven track record of managing and scaling customer success teams delivering outcome-based value to complex and sophisticated enterprise clients.


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